Parts Manager

Overview

We are working with a well‑respected multi‑location equipment dealership looking to bring on a Parts Manager to one of their locations. This person will be in charge of all parts and inventory along with handling some sales themselves.

• Understand and manage the key indices within the department as they relate to the Store’s plans and Company initiatives to meet or exceed financial goals (e.g., variance to a sales plan, gross margin dollars, gross margin percentages, outside purchases, parts obsolescence, etc.).
• Develop and maintain positive, professional relationships with manufacturer partners.
• Know the specific SSA customer base and product base that serve as the revenue source for the Store.
• Ensure parts counter staff effectively facilitate the point‑of‑sale process, maintaining high customer service levels and developing selling skills through on‑the‑job training.
• Handle customer parts inquiries and resolve complaints/issues.
• Take charge of all aspects of marketing and merchandising of the parts department to maximize department revenues, including developing sales plans aligned with market opportunity, Store, and Company initiatives.
• Ensure customer satisfaction for all parts encounters.
• Place emergency parts orders to meet customer satisfaction.
• Maintain a safe work environment and ensure all employees follow safety policies and procedures.
• Serve as a role model for environmental health and safety.
• Maintain the upkeep and overall appearance of the parts department.
• Administer all paperwork associated with the parts department, including work orders, parts ordering and returns, and oversee effective completion of all documentation.
• Oversee ongoing training and development of all parts department employees.

• Three or more years of experience in related parts and operations.
• Ability to lead and manage people effectively.
• Strong time‑management and multi‑tasking skills.
• Comprehensive understanding of internal and external business processes.
• Excellent verbal and written communication skills.
• Proficiency in resolving employee and customer conflicts efficiently.
• Experience operating in a fast‑paced, changing environment.
• Client‑service skills and ability to develop strong business relationships.
• Strong negotiation and closing skills.
• Capacity to handle highly confidential and sensitive information.
• Strong organizational skills.
• Ability to prioritize work and meet deadlines efficiently.
• Attention to detail, initiative, and ability to work independently.
• Capacity to perform in a fast‑paced, stressful work environment.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.