Patient Care Navigator

• Provide telephonic and field-based care navigation services to clients enrolled in the CALAIM Enhanced Care Management and Community Support Program
• Collaborate with Care Coordinators, Community Health Workers, Program Directors, healthcare providers, Care Team members, partners, and vendors
• Build strong relationships with clients to keep them engaged in medical care
• Remove barriers to healthcare resources and services
• Conduct community outreach from Monterey to Salinas
• Establish close relationships with partners and serve as a point of contact for patients
• Provide health education to promote patient self-management
• Identify and connect clients to transportation, housing, food, and other social service resources
• Schedule and attend primary care physician appointments to review and update care plans with the Care Team
• Maintain client case records in the database

• Fluency in both English and Spanish, spoken and written
• Candidate must reside in Monterey County
• Prior work experience within homelessness, domestic violence, or substance abuse communities as a resource for assistance
• Ability to establish and maintain personal and professional boundaries while providing supportive services
• Ability to assess and make appropriate referrals for mental health or psychosocial problems
• Ability to maintain clear and concise client case records in a database
• Associate’s or bachelor’s degree in social or human services preferred
• Valid California driver’s license
• Must meet the State’s automobile insurability requirement
• Must pass a DOJ criminal background check
• Community outreach experience: 1 year required
• Willingness to travel 25% preferred
• Must be able to perform light to moderate lifting
• Occasional evening and weekend work may be required

Demonstrates expertise in care navigation services, community outreach, and client engagement, with a strong focus on connecting clients to essential resources and maintaining accurate case records. Proficient in bilingual communication and establishing professional boundaries while providing supportive services.

• Fluency In English And Spanish
• Community Outreach Experience
• Client Case Record Maintenance
• Resource Connection For Social Services
• Experience In Homelessness Or Substance Abuse Communities

• Care Navigation Services
• Client Engagement
• Health Education
• Assessment And Referrals
• Database Management

• Relationship Building
• Boundary Maintenance
• Communication Skills

• Valid California Driver's License

• CALAIM Enhanced Care Management
• Community Support Program
• Social Services
• Mental Health
• Psychosocial Support