Warehouse Supervisor

POSITION SUMMARY

As a Warehouse Supervisor, you will own daily execution for assigned warehouse operations, ensuring productivity, accuracy, safety, labor efficiency, and on‑time completion of work. This role leads daily start‑up meetings, reviews attendance and labor availability, adjusts staffing based on workload, monitors job and order progress, and communicates risks or delays across departments. The Supervisor drives measurable performance improvements through data analysis, employee coaching, accountability, and continuous improvement initiatives.

The role is expected to operate with a manager‑level ownership mindset, using data, coaching, and structured follow‑up to improve department performance.

• Operations Leadership
  • Oversee assigned warehouse functions (Line, VAS, operations, Material Handling, etc.)
  • Ensure work is completed accurately, efficiently, and on time
  • Monitor workflow, staffing, and daily production needs to meet goals
  • Communicate job status, order progress, risks, labor constraints, and recovery plans across departments in a clear data‑oriented manner
• Performance Management & Coaching
  • Conduct regular 1:1 check‑ins with employees and Team Leaders
  • Identify performance gaps using observation, data, and documented expectations; implement structured improvement plans
  • Lead coaching, development, documentation, corrective action, written warnings, and Performance Improvement Plans in partnership with Warehouse Manager and HR
  • Drive employee engagement, cross‑training, skill development, accountability, and readiness for advancement
  • Set clear daily expectations for Team Leaders and employees and follow up on results
  • Hold employees accountable to productivity, quality, attendance, safety, and behavioral expectations
• Data & Analytics
  • Build, maintain, and improve performance tracking systems (Spreadsheets, Dashboards, databases, etc.)
  • Establish, track, and improve KPIs including productivity, labor utilization, accuracy, attendance, rework, workflow efficiency, and on‑time completion
  • Analyze daily, weekly, and monthly trends to identify inefficiencies, performance gaps, staffing issues, and improvement opportunities
  • Ensure operational decisions, staffing changes, coaching, and process improvements are supported by data whenever possible
  • Develop new tracking tools and reporting methods where visibility gaps exist
  • Maintain daily performance reporting for assigned area, including planned vs. actual output, labor hours, productivity, quality, and completion status
  • Require comfort with Excel or Google Sheets, including formulas, filters, pivot tables, and basic data analysis
  • Translate data into clear actions, follow‑up plans, and measurable results
• Reporting & Accountability
  • Provide weekly and monthly updates including department performance against KPIs, labor plan vs. actual results, productivity, accuracy, attendance, safety trends, employee performance insights, root causes of misses, corrective actions and owners, data‑driven recommendations
  • Track all action plans with owners, due dates, status updates, and measured results
• Process Improvement
  • Identify inefficiencies and implement measurable improvements across assigned areas
  • Collaborate cross‑functionally with Warehouse, Planning, Customer Service, Quality, Inventory, and other departments to improve overall warehouse performance
  • Maintain and update SOPs to reflect current best practices
  • Lead or support at least one documented process improvement initiative per quarter
• Safety & Compliance
  • Attend and actively participate in all required safety meetings
  • Ensure team compliance with safety standards, PPE requirements, equipment rules, housekeeping expectations, and safe work practices
  • Address unsafe behaviors immediately and document recurring issues
  • Partner with Warehouse Manager, Safety, and HR on incident follow‑up, corrective actions, and prevention
• SOP Development, Training Documentation
  • Develop and maintain detailed SOPs for all processes within assigned areas
  • Ensure SOPs are regularly reviewed, updated, and aligned with current operations
  • Train employees and Team Leaders on SOPs, process changes, quality expectations, and safety requirements
  • Main…