Field Service Representative - Aircraft Systems

The Field Service Representative is primarily responsible for providing proficient and timely support and field service to all internal and external customers. This position must address customer issues and ensure effective, long‑term problem resolution and customer satisfaction. This job position is “Safety Sensitive” and falls under the FAA’s definition of “Aircraft Maintenance and Preventive Maintenance Duties.” Applicants must apply exclusively through our online career portal;

resumes submitted via email will not be reviewed. This position is not eligible for sponsorship; applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

• Applicants must apply exclusively through our online career portal.
• Resumes submitted via email will not be reviewed.
• This position is not eligible for sponsorship; applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

• Provide technical and logistical support to the customer (internal and external) and backup support as required.
• Work closely with and build a cooperative relationship with all levels of the customer’s organization.
• Ensure the customer’s skill and understanding of Liebherr products and documentation by providing training when required.
• Provide detailed explanations and technical training regarding existing and future modification programs and follow up with the customer.
• Perform hands‑on tasks during specific modification projects/programs when required and requested by the customer.
• Coordinate with our technical support organizations (Liebherr Lindenberg and Liebherr Toulouse) to validate the reliability of our products.
• Assist customers with troubleshooting efforts in coordination with their engineering department.
• Respond to technical questions raised by our customers.
• Identify the requirements for specific onsite assistance or training.
• Provide technical and logistical assistance to the customer’s repair shops.
• Meet with the customer’s management to review trends and perceptions regarding Liebherr general support and equipment/system performance.
• Maintain a rolling action list.
• Schedule customer visits, considering account importance.
• Issue trip reports within 3 business days.
• Promote Liebherr service and support the sales/market efforts to external customers.

• Knowledge of aircraft systems and performance.
• Application of mechatronics principles and ability to analyze mechanical problems.
• Ability to coach and train internal and external customers.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to read and understand technical documents.
• Ability to work independently and as part of a team.
• Decision making, problem identification, and solving, and overall critical thinking.
• Communication and coordination of site activities with internal and external customers.
• Mechanical competency and understanding.
• Basic computer competency.
• Work well under potentially stressful situations.
• Takes initiative to complete tasks and seek additional tasks.
• Demonstrates strong multitasking abilities.

• Bachelor’s degree in engineering and 1–2 years of related/relevant experience, or 4 years of related/relevant experience and/or training, or an equivalent combination of education and experience.
• An A & P license is preferred but not required.

• Travel domestically and internationally up to 35% of the time.
• Ability to obtain and maintain a valid driver’s license and/or passport.
• FAA Airframe and Powerplant License Preferred – Not Required.

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental, and vision insurance, a 401(k) plan with company match, paid vacation and personal days, and a competitive salary.

Liebherr-America, Inc. and its US affiliates are equal opportunity employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law. If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc.

and its US affiliates collect and process your personal information.

Liebherr Aerospace Saline, Inc.
1465 Woodland Drive
48176 Saline, MI
United States (US)

Jose Matrille