Visitor Center Administrative Specialist Grade 18

Brookside Gardens seeks an organized, creative, and energetic individual with excellent customer service and interpersonal skills to join the Visitor Center team as the Visitor Center Administrative Specialist. This full‑time career position supports Brookside Gardens’ mission to deliver remarkable experiences to our visitors by providing administrative support and analysis to enterprise, education, and guest experience programs.

• Supports the Brookside Gardens Visitor Center information desk by coordinating and training seasonal staff and volunteers, maintaining information resources for visitors while providing high‑quality customer service by answering calls, emails, and inquiries.
• Performs general office management and administrative duties, including maintaining office supply and equipment inventories and preparing documents, correspondence, and reports.
• Supports program registration and membership functions for Brookside Gardens programs in Active Montgomery through Rec Trac/VSI recreation management software.
• Ensures operations are compliant with commission policies and procedures related to cash and financial management, including maintaining and filing deposit logs, and maintaining revenue and expenditure records for the Visitor Services team.
• Analyzes visitation data, customer registration information and surveys to develop recommendations to improve the guest experience.
• Serves as the primary purchasing coordinator for Visitor Center operations with a full range of purchasing activities, including purchase card, purchase orders, check requests, vendor payments, expense reports, and reimbursements; maintains the petty cash fund for Brookside Gardens; acts as the purchase card holder for the Visitor Center team.

• Excellent customer service and interpersonal skills.
• Knowledge of principles and practices of financial management, purchasing, contracting, and human resource management.
• Experience implementing administrative and clerical support systems, procedures, practices, and equipment.
• Skill in processing relevant information to solve problems.
• Demonstrated ability to communicate written and verbal information effectively while exhibiting attention to detail, clarity of thought, and correct grammar and punctuation.

• Ability to make sound decisions using good judgment and handle several tasks simultaneously; able to act swiftly and effectively in an emergency.
• Demonstrated track record providing high‑quality customer service to a diverse audience through a variety of tasks.
• Experience with financial management systems and software.
• Experience utilizing recreation management software or other client‑management software as a regular part of a work program.

• Bachelor’s degree in Human Resource Management, Finance, Business or any related field.
• One (1) year of experience in human resource management, finance or any other related area of business administration.
• An equivalent combination of education and experience may be substituted, which together total 5 years.

Class Specification:
Administrative Specialist I.

May be subject to medical, drug and alcohol testing.

• Primarily works inside but may work outside occasionally during special events.
• Work is primarily sedentary and requires very light to light physical effort; may require greater physical effort on an incidental basis.
• May work weekends, evenings, and holidays.
• May be subject to various job demands such as high volume of work and tight deadlines.

The Maryland‑National Capital Park and Planning Commission (M‑NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non‑merit factor.

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