Case Manager

Position Details

• Position Type:
  Regular Full Time / Grant Funded / At-Will / Exempt
• Employee Type:
  Dorchester County Government Employee
• Primary
  
  Location:
  
  Circuit Court for Wicomico County, Circuit Court for Somerset County
• Schedule:
  
  Full time - 40 hours per week
• Salary Range:
  Dependent upon qualifications and grant budget
• Benefits:
  Dorchester County Government benefits, Maryland State Retirement and Pension participant
• Hiring at Entry Level: $57,855.00 only

The Truancy Reduction Court Program (TRCP) Case Manager is responsible for supporting the operations of the TRCP in the First Judicial Circuit (Dorchester, Somerset, Wicomico, and Worcester Counties). This position ensures accurate and timely documentation of participant progress, maintains detailed case records, and tracks compliance with court-ordered requirements. A strong focus is placed on attention to detail, data entry, grammar and written communication, and timely reporting.

The Case Manager links participants with appropriate services while also preparing compliance summaries and case updates for the Regional Program Coordinator and Judicial Officers. This role involves regular interaction with families, school officials, and service providers, and requires excellent administrative, organizational, and interpersonal skills. Employees in this classification do not supervise others but are responsible for intensive participant monitoring. The incumbent reports to the Regional Program Coordinator and is part of a team that includes a Regional Program Coordinator, Lead Case Manager, and additional Case Managers.

• Manages a high-volume caseload for a primary court, ensuring accuracy and consistency in documentation, data entry, and reporting in compliance with grant and ethical requirements.
• Attends all truancy court proceedings in the assigned jurisdiction and other First Circuit courts, arriving fully prepared with updated reports, case notes, and court documents.
• Prepares and maintains detailed case records and written reports, ensuring accuracy in spelling, grammar, and formatting. Logs all participant interactions, referrals, and correspondence in the program database.
• Develops and monitors case plans focused on improving school attendance and engagement. Communicates regularly with service providers and verifies that participants are following through with recommendations.
• Enter participant data into the statewide case tracking system in a timely and accurate manner (daily), and ensures all required information is documented per grant requirements.
• Participates in case reviews, court staffing, and pre-court meetings by clearly and succinctly communicating case progress and needs, both verbally and in writing.
• Conducts interviews with participants/families, documents findings carefully, and refers participants to services as needed.
• Researches community resources and maintains updated knowledge of service providers to ensure informed and appropriate referrals.
• Represents the TRCP at meetings and community events as requested, presenting program information with professionalism and accuracy.
• Performs other duties as assigned, including supporting caseload coverage in other jurisdictions when needed.

• Strong knowledge of English grammar, spelling, punctuation, and formatting. Able to produce professional written materials with minimal errors.
• Highly organized with strong attention to detail in case management, scheduling, and tracking participant progress.
• Highly skilled in Microsoft Office (Excel, Outlook, Teams, Word), Adobe Acrobat, and case management systems; comfortable learning and using databases and tracking tools.
• Clear and effective communication skills, both written and verbal, with diverse individuals, including those with limited education or communication challenges.
• Strong time management skills, with the ability to meet deadlines, prioritize tasks, and manage multiple responsibilities with accuracy.
• Ability to maintain confidentiality, professionalism, and a reliable presence in a fast‑paced environment.
• Availability to work a full‑time court schedule of 8:00 a.m. to…