Receptionist​/Intake Worker

Project/Program: Central Administration.

Reports to: Site Coordinator, Wicomico County Office of Energy Assistance.

• Responsible for effective and successful receipt and accuracy of Home Energy Applications at our facilities.
• The Receptionist/Intake Worker shall assist the Site Coordinator in the accomplishment of the goals of the department.
• Answers Home Energy Inquiries and routes Calls to Specific Personnel.
• Provide clients with new applications and receive completed customer applications for screening.
• Maintain the details in the Lobby Guard System.
• Greet Visitors warmly and make sure they are comfortable in person and on the phone.
• Refer Clients to OHEP Website or OHEP Phone number for status check if necessary.
• Assist with other clerical-related duties as needed.

• The ideal candidate must be a High School graduate plus at least two years full time related work experience.
• Must have extensive computer skills with proficiency in Micro-Soft Word and Excel.

• Ability to be able to travel locally to attend meetings, workshops, and conferences.
• Knowledge and experience with the MD Office of Home Energy Assistance Program.
• Ability to organize workflow and operate all office machines.
• Ability to work with clients and staff from varying backgrounds, education and economic levels.

• Maintain confidential records.
• Participates with staff and management to alleviate excess workloads as needed.
• Assist with other clerical related duties as needed.
• Coordinate mail flow in and out of office.
• Attend meetings and training as required.
• Assist County Coord/Site Manager in the accomplishment of the Goals of OHEP.
• Perform other related duties and responsibilities as outlined by the supervisor.
• Maintain inventory of equipment and other materials and supplies.
• Forward Drop Offs to Mailroom.