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Retention & Upsell Specialist – Fire & Security Contracts

Job in Salisbury, Wicomico County, Maryland, 21801, USA
Listing for: ARK Systems Inc
Contract position
Listed on 2026-08-08
Job specializations:
  • Business
    Customer Success Management
Salary/Wage Range or Industry Benchmark: 50000 - 60000 USD Yearly USD 50000.00 60000.00 YEAR
Job Description & How to Apply Below

Sciens Building Solutions is seeking a Renewal Coordinator in Maryland to manage service contracts across fire alarm, fire protection and security lines. You will retain accounts, re-estimate costs with current labor rates, and push for a 95% renewal rate to protect revenue and customer satisfaction.

You will lead renewal meetings, address client concerns, upsell services, and build strong relationships with customers by department to improve delivery and retention within the base.

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