Sr. Contracts Manager

Senior Contracts Manager

The Senior Contracts Manager is a senior individual contributor responsible for leading activities related to complex healthcare technology contracting across the enterprise. The position resides within the Corporate Governance and Risk organization, and works closely with all areas of the company, including Enterprise Risk Management, Audit, Security, Product, Engineering, Operations, Finance, Sales and Marketing, Customer Account Executives, and Vendor Management Operations.

The Senior Contracts Manager seeks to improve contract governance through templates, playbooks, Contract Life Cycle Management (CLM) workflows, automation, and responsible use of AI-enabled tools. This role balances business enablement with risk mitigation by advising senior stakeholders, developing negotiation strategy, and ensuring agreements align with all legal and regulatory requirements while supporting business growth.

• Leads end-to-end contract lifecycle management for complex agreements, including drafting, reviewing and negotiating contracts, as assigned
• Evaluates and provides substantive support related to legal and business contractual terms
• Advises senior leaders on contractual risk, business impact, and recommended positions to support timely and informed decision-making
• Partners with Enterprise Risk Management, Audit, Security, Product, Engineering, Operations, Finance, Sales and Marketing, Customer Account Executives, and Vendor Management to align agreements with NASCO delivery models, regulatory requirements, service commitments, and enterprise risk standards
• Works with Legal department management and colleagues to develop and maintain standardized templates, to improve consistency, quality, and cycle time
• Optimizes, and supports contract lifecycle management systems, workflows, dashboards, and reporting to improve visibility, governance, and operational efficiency
• Uses AI-enabled and automation tools responsibly to support contract review and workflow efficiency, all in accordance with NASCO's AI policies and Legal department management direction
• Tracks and reports contract performance metrics including cycle time, contract volume, non-standard terms, risk escalations, renewal activity, and stakeholder service levels, as directed by management
• Ensures agreements appropriately address regulatory, security and audit-readiness requirements
• Drives continuous improvement across contract governance, intake, review, approval, renewal, and post-execution contract management processes
• Provides guidance on contract management best practices

Required Knowledge, Skills, and Abilities:

• Advanced knowledge of commercial vendor, partner and customer contract structures, in regard to data privacy, security, service levels, implementation services, SaaS and other business models, and renewal terms
• Strong understanding of healthcare regulatory and compliance considerations
• Advanced contract drafting, negotiation, and issue-resolution skills, with the ability to independently manage complex agreements
• Strong commercial and business acumen
• Ability to identify, assess, communicate, and mitigate contractual risk while balancing business enablement
• Ability to advise senior leaders, influence cross-functional stakeholders, and communicate complex contractual issues and provide guidance in clear, practical terms
• Ability to develop, update, and manage contract templates and governance standards
• Knowledge of contract lifecycle management systems, workflow automation, AI-enabled tools, dashboards, reporting, and contract performance metrics
• Strong analytical, problem-solving, prioritization, and organizational skills, with the ability to manage a high-volume, high-complexity contract portfolio
• High attention to detail, sound judgment, and ability to operate independently in a fast-paced, cross-functional environment

Preferred Knowledge, Skills, and Abilities:

• Knowledge of healthcare technology contracting environments
• Skill in negotiating business associate agreements, data use agreements, and SaaS subscription terms
• Familiarity with AI-enabled contract review, contract analytics, clause extraction, obligation tracking, or workflow automation tools
• Ability to partner with teams across an enterprise to improve deal velocity while maintaining appropriate risk controls

Experience:

• 8 years of progressive contracts management experience, including complex technology (including SaaS and other models) agreements
• Demonstrated experience leading and/or participating in contract negotiations, advising senior stakeholders, managing risk escalations, and improving contract processes or governance

Preferred Experience:

• 10 years of contracts management experience in regulated healthcare technology or similarly complex environment
• Experience supporting digital transformation, product-led operating models, and modernization of contract operations
• Experience with CLM, CRM, e-signature, and document management tools such as Docu Sign, Hub…