Customer Service Representative/Bilingual
Job in
Salisbury, Wicomico County, Maryland, 21801, USA
Listed on 2026-06-17
Listing for:
Wilgus Insurance Agency Inc
Full Time
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, HelpDesk/Support
Job Description & How to Apply Below
Benefits/Perks
- Paid Time Off
- Professional Development
- Job Stability in a growing industry
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities- Answer customer questions via phone, email, and in-person
- Assist clients with updating policies, payments, and other services
- Maintain detailed records of client interactions
- Review audits and/or policies
- Collaborate with colleagues to provide comprehensive customer service
- Knowledge of insurance products
- High school diploma/GED required
- Excellent customer service skills
- Bilingual (English and Spanish)
- Highly organized with strong time management skills
- Familiarity with Microsoft Office and other software applications
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