Client Experience Associate

Position Overview

As a Client Experience Associate within PNC’s Retail Branch organization, you will be based in Baltimore, Maryland. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. This role focuses on delivering a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Process a variety of customer interactions and educate customers on alternatives available for their financial interactions. Identify banking opportunities during the customer interaction and refer as appropriate. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.

Educate customers on options for managing financial transactions by leveraging technology, tools and resources. Apply product and procedural knowledge to solve customer’s problems. Adhere to all policies and procedures, demonstrating sound judgment within established limits. Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. Support proactive sales conversations through internal and outbound interactions with a defined sales process, including service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.

Support customer loyalty and help grow customer share of wallet through a differentiated customer experience. Apply basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Accountability
• Banking
• Branch Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Accuracy and Attention to Detail
• Banking Products
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Roles at this level typically do not require a university/college degree, high school diploma, or GED, however may require related experience or product knowledge to accomplish primary duties. Typically < 1 year of related experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s) and experience (including military service) may be considered.

No degree required.

No required certification(s).

Base Salary: $37,125.00 – $61,875.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

PNC offers a comprehensive range of benefits to help meet your needs. Full‑time employees are eligible for medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement;

educational assistance, including select programs fully paid; a robust wellness program with financial incentives. Paid time off may include maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 and 25 vacation days each year, depending on career level and years of service.

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