Customer Service RepresentativeBilingual
Job in
Salisbury, Wicomico County, Maryland, 21801, USA
Listed on 2026-06-23
Listing for:
Wilgus Insurance Agency Inc
Full Time
position Listed on 2026-06-23
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, HelpDesk/Support
Job Description & How to Apply Below
Benefits/Perks
Paid Time Off
Professional Development
Job Stability in a growing industry
Job DescriptionWe are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail‑oriented, friendly, and familiar with insurance products.
Responsibilities- Answer customer questions via phone, email, and in-person
- Assist clients with updating policies, payments, and other services
- Maintain detailed records of client interactions
- Review audits and/or policies
- Collaborate with colleagues to provide comprehensive customer service
- Knowledge of insurance products
- High school diploma/GED required
- Excellent customer service skills
- Bilingual (English and Spanish)
- Highly organized with strong time management skills
- Familiarity with Microsoft Office and other software applications
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