Client Support Professional; CSP

Customer Support Agent

Agents will be responsible for providing excellent customer support service to our clients by taking inbound calls from customers needing assistance to include but not limited to; sales, account management, billing, and technical support.

Basic Requirements:

• Associates degree or higher is preferred.
• Minimum of 6 months previous customer service experience.
• Inbound call sales experience will aide in eligibility requirements to service sales opportunities.
• Excellent communication and computer skills, including MS Word, Excel & PowerPoint. Record and/or database management experience.

Mandatory:

• High school diploma/GED or equivalent work experience.
• Must be able to work a minimum of 20 hours per week. Some of these hours may be required to be serviced on either Saturday or Sunday. (Depending on the client.)
• Must be able to type a minimum of 35 wpm.
• Must be able to attend online instructor-led training as required for certification to service selected client. (
  
  Note:
  
  Training is unpaid and has a duration of 2-6 weeks for up to 4 hours per day).

Technical Requirements:

• High-speed internet broadband internet service. (No dial-up or wireless services are permitted.)
• Computer/laptop with a minimum of 2GB of RAM.
• Windows 7 or XP operating system. MAC supported on some client applications but not all.
• PC speakers/speakers and compatible headset.

The following application is for a contract position with Six Elements Virtual Companies, LLC and not an application for employment.