Customer Service Representative

Job Description

DAP is looking to hire a Customer Service Representative for our Baltimore, MD location. The customer is everything at DAP and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps as well as our B2B customers (dealers and distributors) to keep orders on-track and on-time. After completion of the training program, this rep will work 9:30 am – 6:00 pm.

• Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
• Assist customers in both USA and Canada locations in order status, tracking shipments, and processing returns or exchanges.
• Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
• Document all customer interactions and maintain accurate records in our system.
• Proactively identify opportunities to enhance the customer experience and contribute to process improvements.

• Must be able to work 9:30 am – 6:00 pm.
• High School diploma or equivalent.
• Effective verbal and written communication skills; SAP experience a plus.
• Ability to remain calm under pressure and remain positive and focused on tasks.
• Effective problem‑solving skills; quick on your feet and able to think outside the box.
• Ability to multi‑task and prioritize work with a sense of urgency.
• Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.

• Medical, Dental and Vision Insurance.
• Company‑Provided Life Insurance.
• Paid Time Off (PTO).
• Company‑paid short‑term and long‑term disability.
• 401(k) plans.
• Employer‑funded pension plan.
• Tuition Reimbursement.

$19 – $22 per hour.

DAP is a market‑leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. DAP products can be found in 60,000 retail outlets ranging from home centers and mass merchandisers to local hardware, pro‑contractor channels and paint stores.

DAP’s eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and provide a collaborative and rewarding work environment that empowers them to succeed. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more.