Concierge

Join our team at Bay Harbor Post Acute and Healthcare Center as a Concierge.

Proudly supported by Marquis Health Consulting Services

Full-Time Opportunity Available!

Schedule: 11:00AM - 7:30PM (Some Weekends Needed)

Hourly Range: $24-26/hr (Based On Experience & Incentives) ALL INCLUSIVE

(FT Only) Waive all benefits and receive an extra $3.00 an hour!

Daily Pay Available and More!

At Bay Harbor Post Acute and Healthcare Center, we believe that every interaction creates an opportunity to provide comfort, connection, and a welcoming experience. Guided by our core values of Passion, Respect, and Excellence, the Concierge serves as the first point of contact for residents, families, visitors, and staff - ensuring every guest feels valued, supported, and cared for from the moment they arrive.

• Ensure room readiness for new admissions
• Greet new admissions on arrival and ensure they are comfortable
• Orient new residents to the Unit and Facility
• Respond to call lights and resident requests for assistance
• Arrange interpretation services as needed
• Make patient stay as comfortable as possible
• Provide extra items and supplies, e.g., blankets, pillows, etc.
• Introduce Hotline and Guest Services Lines to the resident and family
• Run the Ambassador Program
• Work with all relevant departments to communicate resident requests and/or concerns for follow-up and resolution.
• Ensure that resolution has been achieved
• Assist residents in connecting and communicating with their family and friends
• Assist patients in scheduling appointments and transportation
• Promote Recreation activities and encourage/assist residents to attend
• Conduct satisfaction surveys during residents' stay and post-discharge
• Other assigned duties

• Previous experience in a customer service role required; experience in a LTC setting strongly preferred.
• Strong customer service orientation with a professional presence, positive attitude, and solution-focused mindset.
• Excellent verbal and written communication skills, including professional phone etiquette.
• Ability to communicate effectively with residents, visitors, staff, and individuals at all levels of the organization.
• Experience managing multiple priorities and demands simultaneously in a fast-paced environment.
• Ability to interact effectively with individuals of varying personalities and temperaments.
• Strong initiative and problem-solving skills with the ability to address and resolve immediate concerns appropriately.
• Ability to work independently
• Strong time management skills
• Strong computer literacy skills

Passion – Creating a warm, welcoming experience for every resident and guest through genuine care and attentiveness.

Respect – Treating all individuals with dignity, courtesy, and professionalism in every interaction.

Excellence – Delivering exceptional front-line service that ensures smooth communication, positive impressions, and an outstanding overall experience.

• Tuition reimbursement
• Employee referral bonus
• Health, vision, and dental benefits
• 401(k) with match