Renewal Coordinator

## Renewal Coordinator Apply locations:
Salisbury, MDtime type:
Full time posted on:
Posted Todayjob requisition :
R-101123
** POSITION IN A NUTSHELL
** Sciens Building Solutions is seeking a Renewal Coordinator for our fire alarm, fire protection & security business. The role of the Renewal Coordinator is to maintain service contracts within a defined customer base and/or geographical territory. The Renewal Coordinator will develop and execute a customer-focused strategy that will lead to greater retention of service contracts, higher revenue per customer, review and present pricing escalation with the goal of ensuring overall customer satisfaction.
** WHAT YOU'LL BE DOING (and doing well!)
*** Manage all retention activities within an assigned service agreement customer base.
* Proactively reach out to each customer in writing 120 days prior to renewal.
* Re-estimate contract to ensure costs are updated with current labor rates and hours to perform the work.
* Achieve a minimum renewal rate of 95%.
* Prepare and actively participate in the monthly Service Contract Renewal meeting, following up on actions as needed.
* Address customer concerns and gain customer acceptance prior to renewal date.
* Manage a list of customers and annual renewal dates.
* Responsible for retention, customer satisfaction and growth within the customer base.
* Identify customer needs across fire alarm, sprinkler and security and upsell across product lines and/or expand existing services, based on current customer needs.
* Act as the point of contact for the assigned customer base and develop strong relationships with customers, understand how the customer works and know each customer contact by department.
* Work internally with managers to improve service delivery.
* Ask questions, determine customer needs and provide solutions to meet those needs.
* Share status of 120-day process during weekly sales meetings and status of current and past due renewals.
* Meet with customers in person as needed.
** WHAT WE LIKE ABOUT YOU
*** Fire Alarm, Fire Protection (sprinkler/suppression) and/or Security industry knowledge a plus.
* Bachelor’s degree preferred. Candidates with a combination of education and experience will also be considered.
* Over the counter sales or customer service experience.
* Ability to proactively reach out to customers and problem solve.
* Effective communication skills and ability to present before broad audiences.
* Strong negotiation skills and competitive spirit.
** WHAT WE'RE BRINGING TO THE TABLE
*** Competitive salary based on qualifications.
* Paid time off plan and holidays.
* 401(k) matching.
* Short term and long-term disability.
* Medical, dental, and vision plans with options.
* Life insurance.
* Professional career development opportunities.
* Tuition reimbursement program.

Compensation: $50,000 to $60,000 annually based on experience
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