IT Field Support Technician

About Our Company

Delmock Technologies, Inc. (DTI) is a leading HUBZone business in Baltimore, known for delivering sophisticated IT and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award‑winning contractor, earning accolades like the Government Choice Award for IRS Systems Modernizations.

Laurel, MD 20707. This role is on‑site, Monday through Friday.

IT Field Support Technician – Responsible for operating and maintaining computer systems and networks to ensure end‑users receive effective IT services.

• Serving as the first point of contact for IT support.
• Installing, configuring, and maintaining software and hardware components of computer and network systems.
• Diagnosing and troubleshooting software and hardware issues.
• Troubleshooting challenges with computers and network devices.
• Repairing and replacing damaged computer and network components.
• Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software.
• Maintaining and updating technical documentation regularly.
• Testing new hardware and software before full‑scale installation.

• High school diploma or equivalent.
• At least 2 years of experience working in IT.
• Experience with Active Directory, Windows OS, SCCM, and ITIL methodologies.
• Strong customer service skills.

• Associate’s degree in an IT related field.
• 1 year of experience with computer hardware repair.
• 1 year of experience with technical support.
• 1 year of experience with software troubleshooting.

• Able to pass a background check.

DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.