Senior Performance Consultant – Digital Experience; DEX & SaaS Transitions

Riverbed. Empower the Experience

Riverbed, the leader in AIOps for observability, helps organizations optimize their users' experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed's open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere.

Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences.

Title:

Sr. Performance Consultant – Digital Experience (DEX) and SaaS Transitions

Location:

United States (Remote with customer travel as required)

Clearance Level: Active TS/SCI (required)

Technology Specialization:
Digital Experience Management

The Performance Consultant is a senior individual contributor and subject matter expert within Riverbed Professional Services, focused on delivering Aternity-based Digital Experience (DEX) solutions in SaaS environments.

This role supports enterprise and US secured customers by leading complex DEX deployments, SaaS operations, and on-prem to SaaS transitions. The consultant acts as a trusted technical and advisory partner, ensuring customers successfully adopt Aternity SaaS while maintaining performance visibility, security requirements, and operational continuity.

This is not a people-management or practice-lead role. The focus is on deep technical expertise, customer advisory, and successful outcomes across DEX and SaaS engagements.

Candidates must therefore have a strong IT background in DEX concepts and of working within a professional services organization. Ideally this experience will have been gained in Managed Services type scenarios or similar.

• Serve as a senior technical SME for Aternity Digital Experience (DEX) solutions across SaaS and hybrid environments.
• Lead complex Aternity engagements, including deployments, dashboards, alerting, and cross-domain analysis.
• Design and validate enterprise-scale Aternity architectures aligned to customer goals and operating models.
• Deliver Aternity in SaaS environments, ensuring stability, scalability, and operational readiness.
• Lead or support on-prem to SaaS transitions, including planning, architecture, and risk management.
• Act as a trusted advisor to customers, guiding DEX strategy, SaaS adoption, and performance management best practices.
• Lead customer workshops and executive engagements, clearly communicating technical, operational, and compliance considerations.

• Active TS/SCI clearance; must be US-based.
• 10+ years of experience in Professional Services, Consulting, or advanced technical advisory roles.
• Deep, hands-on experience with Digital Employee Experience (DEX), observability, and application performance.
• Proven experience delivering solutions in SaaS environments, including adoption and operationalization.
• Experience supporting on-prem to SaaS transitions or hybrid migrations.
• Strong customer-facing skills with the ability to engage credibly at senior and executive levels.
• Excellent problem-solving, communication, and presentation skills across technical and non-technical audiences.

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first:…