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Senior Metrics & SLA Insights Analyst
Job in
Salisbury, Wicomico County, Maryland, 21801, USA
Listed on 2026-07-07
Listing for:
ARKA Group, LP
Full Time
position Listed on 2026-07-07
Job specializations:
-
IT/Tech
IT Business Analyst, Data Analyst
Job Description & How to Apply Below
ARKA Group, LP is looking for a Senior Metrics Analyst in Maryland to analyze data trends and improve IT Service Delivery. The role involves monitoring response times and tracking program SLAs, developing strategies for data management, and reporting metrics that demonstrate initiative progress.
The ideal candidate will possess strong analytical skills, have a Bachelor’s degree and 5 years of experience, and maintain an ITIL v4 Foundation Certification.
Comprehensive benefits include healthcare, wellness, financial, retirement, family support, continuing education, and time off.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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