Helpdesk Specialist
Job in
Salisbury, Wicomico County, Maryland, 21801, USA
Listed on 2026-07-23
Listing for:
DK Consulting, LLC
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Position: Helpdesk Support Specialist
Client: State Highway Administration
Work location: Salisbury, Maryland (100% onsite)
Interview mode: Virtual
Title
Summary:
Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required. Hours will consist of 8am-5pm, Monday-Friday, except for State holidays.
Requirements:
- 4 years’ experience providing Tier 1-2 Help Desk Support
- 2 years’ experience providing service desk support using ticketing software
- Experience troubleshooting PC and Microsoft hardware or software
- Support for PCs, laptops, thin clients, stand‑alone and networked printers, standalone and networked scanners, and modems
- Prior experience working with Active Directory
- Demonstrated experience installing, upgrading, and configuring:
- Desktop Operating Systems:
Windows 2000, Windows XP, Windows - Server Operating Systems:
Windows 2000, Windows 2003 - Microsoft Active Directory Services
- Desktop Operating Systems:
- Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software
- Service desk software (opening, documenting, closing, and follow up on service calls)
- Must be proficient in E-mail/Scheduling:
Microsoft Outlook 2003 - Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills
- Successful results of a background check
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