Pt Sales Associate

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Vernon Powell Shoes - Salisbury, Salisbury, MD, US

30+ days ago Requisition

Salary Range: $15.00 To $17.00 Hourly

At Vernon Powell Shoes, we believe exceptional footwear starts with exceptional service. As a Sales Associate, you will play a key role in creating memorable shopping experiences by helping customers find the perfect footwear and accessories to fit their lifestyle, comfort needs, and personal style.

Our Sales Associates are trusted footwear consultants who build lasting relationships through product expertise, genuine customer care, and a commitment to excellence. This position is ideal for someone who enjoys working with people, has a passion for retail, and takes pride in delivering outstanding service every day.

Deliver Exceptional Customer Experiences

• Welcome every customer with a friendly, professional, and enthusiastic attitude.
• Engage customers through active listening to understand their footwear needs, preferences, and lifestyle.
• Provide personalized recommendations based on fit, comfort, performance, and style.
• Build long-term customer relationships through outstanding service and follow-up.

Product Knowledge & Footwear Expertise

• Develop and maintain extensive knowledge of footwear brands, products, technologies, and trends.
• Explain product features, benefits, materials, and performance characteristics with confidence.
• Assist customers with shoe fittings to ensure proper fit, comfort, and support.
• Utilize the Aetrex Foot Scanning System to analyze foot structure and recommend footwear, orthotics, and accessories that address individual customer needs.

Sales & Store Operations

• Meet or exceed individual and team sales goals while maintaining a customer-first approach.
• Accurately process sales, returns, exchanges, and special orders using the Point-of-Sale (POS) system.
• Promote complementary products and accessories that enhance the customer's purchase experience.
• Handle customer questions, concerns, and service issues professionally and efficiently.
• Maintain a clean, organized, and visually appealing sales floor.
• Replenish merchandise, stock shelves, and assist with visual displays.
• Receive shipments, process inventory, and participate in stock counts as needed.
• Ensure fitting areas, stockrooms, and common areas remain clean and well-maintained.

Training & Teamwork

• Complete assigned product and sales training through Expert Voice, Myagi, Wranx, and other company learning platforms.
• Stay current on footwear trends, brand updates, and industry developments.
• Collaborate with team members to create a positive, supportive, and results-driven environment.
• Utilize When to Work (or current scheduling platform) to manage schedules, availability, and time-off requests.

Required

• High school diploma or equivalent.
• Strong interpersonal and communication skills.
• Ability to provide outstanding customer service in a fast-paced retail environment.
• Positive attitude, strong work ethic, and willingness to learn.
• Ability to work independently and as part of a team.

Preferred

• Previous retail, sales, or customer service experience.
• Experience working with footwear, apparel, sporting goods, or specialty retail.
• Interest in fashion, comfort footwear, wellness, or athletic products.

• Ability to stand and walk for extended periods throughout scheduled shifts.
• Ability to bend, reach, climb ladders, and move merchandise as needed.
• Ability to lift and carry boxes and merchandise weighing up to 30 pounds.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Competitive hourly pay
• Employee discounts on premium footwear and accessories
• Career advancement opportunities within the company
• Supportive team environment focused on growth and success
• Opportunity to work with industry-leading footwear brands and technology

For 90 years, Vernon Powell Shoes has been committed to helping customers walk comfortably and confidently. We combine premium footwear, expert fitting services, and personalized customer care to create an experience that keeps customers coming back for generations.

If you enjoy helping people, building relationships, and working in a team-oriented environment, we'd love to meet you.