Relationship Banker

Overview

Identifies customers' needs through the bank’s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.

• Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead‑focused outbound calling), Sales Process (profile/pre‑call planning, outreach, appointment preparation, interaction/appointment, follow‑up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).
• Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs‑based discussion on financial goals.
• Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
• Proactively reach out to clients via e‑mail or phone to follow up and educate on value‑added products/services to address needs of clients.
• Onboard new customers through customer outreach (regardless of available channel, and individual who opened account).
• Establish trust with existing clients through proactive outreach regularly.
• Schedule preset appointments for the following week and hold appointments each week.
• Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre‑call plan).
• Perform customer servicing interactions.
• Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

• The position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements.
• The position is a key driver of customer flow in the branch to support these activities.
• The position services existing customers and grows the business through identifying sales opportunities with customers.
• The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

• High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience.
• High school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
• Strong verbal communication and interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well‑organized individual with time management and prioritization skills.
• Demonstrated financial services product knowledge.
• Ability to communicate with tact and diplomacy with internal and external customers.
• Proficient with internet user‑level technology.

• Associate’s degree.
• Notary public license.
• Bilingual based on branch needs.

• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heave objects weighing 5 lbs. to 30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open face‑to‑face work environment.
• Ability to use fax, telephone system, copier and other communication tools.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Salisbury, Maryland, United States of America