Wireless Retail Sales Specialist - Salisbury, MD

Job Title and Location

Wireless Retail Sales Specialist – Salisbury, MD (260454)

At Consumer Cellular, you will help build relationships, guide guests through decisions with patience and expertise, and create moments that turn first‑time visitors into lifelong customers.

• Brand Ambassador – Create a welcoming, comfortable store environment where every guest feels valued, modeling positivity, professionalism, and our core belief that happy employees make happy customers.
• Relationship Builder – Build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation. Guide interactions toward solutions that meet guest needs while supporting store performance goals.
• Product and Services Enthusiast – Confidently sell devices, plans and services, translating technology into simple, real‑world conversations. Stay current on promotions, product updates, and tools, consistently working toward individual and team performance goals.
• Account Management – Manage guest appointments and proactively review customer accounts to recommend the best plans and offers. Serve as a problem solver and investigator, ensuring accounts are accurate and well‑documented while delivering a seamless, professional experience every time.

• High school diploma required.
• Minimum 6 months of retail customer service experience (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel and PowerPoint).
• Flexible availability, including evenings and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.
• Pre‑employment background check and drug screen is required.

Wage: $18.00 – $19.00 per hour, plus uncapped commission.

Work schedule:

modified full‑time, 30 – 39 hours per week (average 35 hours).

Base salary range: $36,750 – $46,200 annually.

• Competitive base pay with potential for shift differential, overtime and bonus pay.
• Medical, dental and vision insurance (98–100% company‑paid for full‑time employees).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid time off (PTO) available following a 30‑day waiting period. Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
• Six company‑paid holidays plus 16 hours of floating holiday accrual per year.
• Flexible Spending Accounts for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company‑paid).
• Long‑term disability insurance (100% company‑paid).
• Employee assistance program (100% company‑paid).
• Employee rewards program.

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human.

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