Field Service Technician - Pocomoke , MD

Company Overview

At Barn Tools, we’re revolutionizing livestock farming with cutting‑edge IoT solutions. Our flagship product, Barn Talk, is a wireless barn alarm system that helps producers proactively monitor and protect their operations even when the internet is down. We’re looking for a Field Service Technician who thrives in a hands‑on, customer‑facing role and is energized by solving real‑world challenges on poultry and hog farms.

We are seeking a highly organized and proactive Field Service Technician based in or around Pocomoke City, MD. The role involves on‑farm hardware installations, troubleshooting for customers, and selling additional products as part of excellent customer service. The technician will work with customers to ensure successful deployments aligned with seasonal schedules and farm‑specific requirements, requiring frequent travel throughout the eastern shore peninsula including Delaware, Maryland, and Virginia.

• Install & Activate:
  Set up Barn Talk hardware (gateways, sensors, relays, etc.) at customer sites and ensure full activation via the mobile app and cloud dashboard.
• Troubleshoot & Repair:
  Diagnose and resolve issues remotely and on‑site, using strong mechanical and electronic troubleshooting skills.
• Promote & Sale:
  Lead customer on a short sales‑cycle buying journey. As part of providing great service, work to expand customers’ business by selling additional Barn Talk products and services.
• Educate Customers:
  Walk customers through system operation and best practices, ensuring they understand how to monitor and manage their system.
• Service & Support:
  Perform maintenance visits, complete system audits, and support warranty claims or replacement part installs.
• Document Work:
  Keep accurate records of installations, repairs, parts usage, customer interactions, and hours worked.

• Technical Know‑How: 3+ years of experience installing or servicing mechanical/electrical systems (preferably in ag, HVAC, or controls). IoT or wireless technology experience is a plus.
• Customer‑Focused Mindset:
  Excellent communication skills and a knack for helping customers feel confident and supported. Willingness to sell to customers naturally.
• Self‑Starter:
  Comfortable working independently in a remote field role and making real‑time decisions under pressure.
• Clean Driving Record:
  Valid driver's license and safe driving history. CDL not required.
• Hands‑On Readiness:
  Able to lift up to 60 lbs, climb ladders, crawl through barns, and work in varying weather conditions.

• 3+ years of experience in maintenance, electrical work, low voltage installation/support, preferably in agriculture or construction space.
• Strong understanding of agricultural operations and comfort working on‑farm in various conditions.
• Ability and willingness to travel during the week and in emergency situations on weekends.
• Valid Driver’s license and ability to rent a vehicle or drive a company vehicle.
• Excellent organizational and communication skills.
• Working knowledge of hardware installation processes is a plus.
• Ability to work independently in remote field locations and adapt to evolving challenges.
• Technical savvy and curiosity to deeply understand the customer’s challenges and identify solutions.
• Comfortable working in a startup environment, with a willingness to participate beyond your core job responsibilities, voice your ideas, and impact change.

• An exciting, fast‑paced work environment where your ideas can be acted on swiftly. We default to action!
• Opportunity to work at the forefront of ag tech innovation. Be part of a team that is disrupting and transforming the industry every day.
• $1,000 tool reimbursement.
• Company computer.
• Competitive health plans (medical, dental, & vision insurance).
• Competitive pay.
• Paid Time Off.
• Paid Parental Leave.
• Company vehicle.
• Come join our growing team and get in on the ground floor of a special opportunity to bring innovative technology to those that feed the world!