Low Voltage Service Technician

• Represent ARK Systems by interacting with contractors and customers
• Service fire/security, card access, door entry, paging/sound, and other electronic systems
• Install system wiring as applicable
• Complete associated paperwork according to company requirements
• Perform troubleshooting
• Terminate devices and panel wiring
• Program panels and systems for proper operation according to plans, specifications, and code requirements
• Control truck inventory
• Communicate with ARK team members to pursue company goals for installing and servicing alarm systems
• Explain the importance, operation, and status of life safety systems to customers
• Respond to after-hours service calls as required through the on-call rotation
• Perform other duties as assigned

• Experienced, career-oriented individual in the alarm industry
• Knowledge of NFPA alarm system requirements
• Ability to interpret code books and handbooks
• Customer relations experience and skills
• Ability to obtain a Maryland and Virginia security technician license
• Field electronic practical experience required
• Good communication skills
• Positive and respectful attitude with good working relationships
• Good driving record and insurability through the company’s insurance carrier
• Willingness to achieve various industry certifications
• Proficiency with alarm systems, test equipment, communications equipment, drills, and hand tools
• Proficiency with Microsoft Word, Excel, Access, PC Anywhere, and system application software
• AA degree in Electronics or equivalent technical school training supplemented with 3–5 years of related industry experience
• Basic computer literacy and system-specific training required
• Industry licenses and certifications required

Demonstrates expertise in alarm system installation and servicing, with a strong understanding of NFPA requirements and the ability to interpret technical codes. Proficient in customer relations and communication, ensuring effective interaction with clients and team members.

• Alarm System Proficiency
• NFPA Code Knowledge
• Customer Relations Skills
• Maryland and Virginia Security Technician License
• Field Electronic Practical Experience

• System Wiring Installation
• Troubleshooting
• Device Termination
• Panel Programming
• Test Equipment Proficiency
• Basic Computer Literacy
• System-Specific Training

• Good Communication Skills
• Positive Attitude
• Respectful Working Relationships

• Industry Certifications
• Maryland Security Technician License
• Virginia Security Technician License

• Alarm Industry
• Life Safety Systems
• Electronic Systems
• Service Calls
• On-Call Rotation

• Microsoft Word
• Microsoft Excel
• Microsoft Access
• PC Anywhere
• Communications Equipment
• Hand Tools