Managed Services Technician II

Position: IT Technician (L2) Salisbury MA

About the Company:

We're a Managed Service Provider in Salisbury, MA dedicated to keeping our clients' technology reliable, protected, and aligned with their business goals. Our mission is to deliver proactive IT solutions that prevent problems before they disrupt operations. We partner closely with clients to strengthen their networks, safeguard their data, and empower their teams to work confidently and efficiently. We strive to be a trusted extension of every client's business.

This role is ideal for someone who takes pride in doing great work and wants to grow with a company that values reliability, teamwork, and integrity. You'll earn a competitive salary with profit sharing, enjoy paid holidays and PTO, and have access to a company-matching IRA and health benefits. You'll also have the opportunity to work with a skilled, supportive team that's focused on doing things the right way.

Most importantly, you'll build real expertise and long-term career stability not just another job, but a place where your effort and professionalism truly matter.

Our company is guided by core values that shape how we work together and serve our clients. We believe in:

Teamwork
, supporting each other to solve problems efficiently and share knowledge.

Always Improving drives us to learn, adapt, and refine our processes to deliver better outcomes.

We strive to Do the Right Thing
, making ethical choices and acting with integrity in every client interaction.

Be Positive encourages a constructive, solution-oriented mindset

Deliver a Great Experience reminds us that client satisfaction and trust are at the heart of everything we do. These principles ensure we operate cohesively, stay aligned on our mission, and achieve shared business goals.

IT Technician 2 Benefits:

Joining our team means you will enjoy a wide range of benefits designed to support your personal and professional well-being

Compensation starting at $70,000 - $85,000

Quarterly Profit Sharing bonuses based on company success & your contributions

18 Days PTO

9 Paid U.S. Holidays per year

Retirement Savings - Simple IRA w/ company match up to 3%

Self-funded Aflac insurance for vision, dental, etc

Medical insurance - several options to choose from w/ 50% employer contribution for individual and family

Ongoing training & development - certification support available for job-related skills

About the Position:

This position is in person, not remote.

Salisbury MA

This is a Level 2 managed services role split between help desk work and backend MSP platform support. The right person should be able to handle escalated support tickets while also helping maintain the tools, systems, alerts, documentation, backups, Microsoft 365 environments, security platforms, and onboarding work that keep client environments reliable and standardized. This role is also intended to grow into a field/service technician position.

With strong performance, the career path can move quickly into onsite deployments, client onboarding, field work involving servers, networks, and security, and becoming a go-to technician for clients in person.

• Not an entry-level position: requires self-management and decision-making skills.
• Fast-tracked career path into onsite work with strong performance leading to:
• Running onsite deployments and onboarding.
• Handling fieldwork involving servers, networks, and security.
• Becoming a go-to technician for clients in person.

Daily Responsibilities:

Daily responsibilities include a mix of help desk work, backend managed services work, escalated Level 2 support, documentation, client onboarding, and onsite technical support when needed.

Review RMM alerts, device health, agent status, monitoring policies, patching status, failed checks, and platform exceptions.

Support Ninja One or similar RMM administration, including policies, software deployment, scripting, automation, device onboarding, alert tuning, and remote access.

Administer Microsoft 365 environments, including users, licensing, Exchange Online, Teams, SharePoint, One Drive, Entra , MFA, conditional access, security settings, shared mailboxes, distribution groups, and mailbox permissions.

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