Networks Voice (Cisco

Networks Voice (Cisco) L3

Skill / Role:
Networks Voice (Cisco) L3, Total

Experience:

8+ years, Relevant

Experience:

7+ years in Networks Voice (Cisco),

Qualification:

Bachelors / Masters / Equivalent

Key

Skills Required:

• Excellent English communication and conversation skills (Verbal and Written)
• Good documentation skills & Email responses – should be able to document / update work notes in the ticketing tool
• Excellent customer handling skill – as the candidate will be dealing with Upper Management
• 7+ years' experience in engineering data center and IP backbone in a multi-vendor multiprotocol environment
• 7+ years' experience architecting networks based on T1, DS3, Fiber/Optical, DSL, Ethernet, ATM, Frame Relay, and Ethernet over Copper core, distribution, and access media
• 7+ years' experience integrating and managing DNS (internal & external), email and other hosted platforms
• 7+ years' experience designing networks for a VoIP Soft Switch-based CLEC or ILEC with an integrated voice and data network
• Expert level experience with IP administration and management – also have awareness of the latest technology trends in Networks (Video, Data Circuits)
• Expert level experience with Cisco Switches and Routers (experience with Juniper platform acceptable)

• Cisco – CCUM (Cisco call Manager), SIP, DID Lines, Knowledge on clear pass server would be added advantage
• Video – Knowledge on Polycom video device

Ø CCNA Voice, CCVP Voice (Essential), CCIE Voice (Would be added advantage)

Ø Expert level experience with designing with and managing protocols such as OSPF, BGP, ISIS, RIP, MPLS, LDP

Ø Experience with Zhone, Occam (Calix), Hatteras, Adtran, and Actelis

1. Incident Management + Change Management (Planning & Execution) Ø On-call Escalation

Should have experience with Service Now or other ticketing tools to ensure Ticket Quality & ITIL Process adherence

Customer feedback & Security Compliance

Key Technologies – CUCM & Cisco Unity Connection 10.x, 11.x, 12.x
· Enterprise/Business SIP Trunking, End to End SIP Trunks. CUBE/Clients, Expressway – Core & Edge, H.323, MGCP, Analog VG Gateways. Cisco 2

XXX, 3

XXX, 4

XXX Series Router - FXS/FXO Cards, PVDM, DSP, etc. O365, WFM, Voicemail, Email integration, etc. Primary skills:
Network - Cisco Voice Level 3