Technical Writer

Our client, is seeking a detail-oriented Technical Writer specializing in AV Collaboration Technology to support their End User Services (EUS) Digital Media team. In this role, you will create clear, structured, and user-friendly documentation for Microsoft Teams Rooms and large-scale Audio/Video systems deployed across corporate campuses. You will partner closely with AV engineers and technical teams to translate complex technical processes into accessible end-user guides, SOPs, governance documentation, and knowledge base articles.

This hybrid role is ideal for a technical writer who enjoys working in enterprise IT environments and can bring both structure and a creative touch to documentation.

This is a W2 Contract opportunity (open to extension/conversion).

Hybrid Schedule – Onsite Monday through Wednesday in Salisbury, NC;
Remote Thursday and Friday.

contract: 6-months with possibility of extension or conversion

• Create and maintain end-user documentation for Microsoft Teams Rooms and enterprise Audio/Video systems.
• Collaborate with the Digital Media Manager and AV engineers to translate technical specifications into clear procedures and user-friendly guides.
• Develop user manuals, SOPs, governance policies, and technical design documentation.
• Transfer complex technical documentation into structured processes for both technical and non-technical audiences.
• Develop governance frameworks for next-generation Microsoft Teams Room technology.
• Review, improve, and rewrite existing Service Now knowledge base articles.
• Ensure documentation aligns with departmental standards and supports successful installation and integration of AV technologies.
• Bring creativity and visual clarity to documentation to improve usability and engagement.

• 3–5 years of experience in technical writing, ideally within IT, Audio/Video, or collaboration technology environments.
• Experience creating installation guides, procedural documentation, and technical standards documentation.
• Ability to simplify complex technical information for business users with non-technical backgrounds.
• Experience translating engineering concepts into clear, concise, and accessible documentation.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• High attention to detail and strong organizational skills.

• Familiarity with Microsoft Teams Rooms and enterprise Audio/Video systems.
• Experience creating and updating SharePoint sites.
• 3+ years of experience developing Service Now knowledge base articles.
• Experience working directly with engineers and cross-functional IT teams.
• Self-starter who can work independently while collaborating with technical stakeholders.