Director , SAP Technology Lead - Retail

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Director, SAP Technology Lead - Retail serves as the senior authority for SAP Retail solutions, playing a critical role in delivering ADUSA's Retail Spine ERP transformation. This position is responsible for leading the end-to-end design, delivery, implementation, and ongoing support of core retail capabilities, including order management, fulfillment, pricing, availability, and customer data across store, eCommerce, pickup, and delivery channels using SAP S/4

HANA Retail and associated platforms such as SAP CAR and integrated retail and digital commerce solutions. A key aspect of this role is ensuring seamless integration across merchandising, supply chain, store operations, and digital commerce platforms to enable consistent, real-time retail execution and enterprise visibility.

The Director ensures that all solutions are scalable, high performing, and consistently deliver the expected outcomes. In collaboration with a supply chain business partner, this leader leverages resources across IT and third-party systems integration partners to achieve successful results. As the accountable owner of these outcomes, the Director translates strategic goals into fit-for-standard, future-ready solutions that are aligned with ADUSA's long-term roadmap.

The role involves shaping enterprise standards, driving cross-workstream alignment, and ensuring effective execution throughout all phases of the program. Emphasizing an AI-first approach, the Director enables optimized processes and prioritizes automation beyond SAP for the best possible outcomes. The ideal candidate brings deep expertise in SAP S/4

HANA Retail, strong executive leadership capabilities, and a proven track record delivering large-scale ERP transformations in complex retail environments.

Applicants must be currently authorized to work in the United States on a full-time basis. Our flexible/ hybrid work schedule includes 3 in-person days at our Salisbury, NC office and 2 remote days.

• Provide strategic leadership and ownership of SAP Retail delivery on RISE with SAP S/4
  
  HANA Cloud, from Fit-to-Standard design through deployment, stabilization and post go-live support.
• Act as the technical authority for SAP Order Management, SAP CAR, and availability/pricing services and Clean Core and SAP Best Practices, ensuring solutions are cloud-compliant, upgrade-safe, and aligned to SAP and retail standards.
• Partner with the Business counterpart to translate business strategy into scalable SAP functional and technical designs, governance models, and operating standards.
• Lead solution architecture and cross-functional integration decisions, ensuring SAP capabilities evolve with operational needs and remain aligned to enterprise in-store and ecommerce strategy.
• Develop integrations with non-SAP solutions to deliver required business outcomes.
• Deliver automations through AI and other strategic solutions to optimize business processes.
• Design and deliver the data foundation to support the operational and reporting needs required by the business.

• Own delivery outcomes across the System Integrator and SAP RISE ecosystem, holding all partners accountable for scope execution, solution quality, and business results.
• Establish and enforce design governance, architecture standards, and release controls, ensuring solutions align with Clean Core principles, RISE service boundaries, and enterprise cloud operating models.
• Drive end-to-end delivery accountability across internal teams and external partners, proactively managing risks, dependencies, performance metrics, and corrective actions to ensure on‑time, on‑quality execution.
• Ensure RISE…