Specialist Human Risk & Awareness

Ahold Delhaize Group is one of the world's largest food retail groups and a leader in both supermarkets and e-Commerce. Its family of great, local brands serves more than 50 million customers each week in Europe, the United States and Indonesia. Together, these brands employ more than 420,000 associates in more than 7,000 grocery and specialty stores. Our Ahold Delhaize Group is based in Zaandam in the Netherlands, but Ahold Delhaize Group associates also work in all the countries we serve.

This team supports all our great local brands in finance, HR, IT, legal, communications, sustainable retailing, and other key functions.

The primary purpose of this role is to support the delivery and continuous improvement of the Human Risk and Security Awareness program by executing program activities, handling data and analytics, producing training and communication materials, and coordinating cross-functional efforts that reduce human-centric cybersecurity risks. The Specialist III helps identify behavioral risk patterns, deliver targeted interventions and awareness campaigns, support the phishing simulations program, maintain program documentation and metrics, and promote a security-first culture across the organization.

We’re Ahold Delhaize, one of the world’s largest food retail groups and a leader in both supermarkets and e-commerce. Together with our 19 strong local retail brands all over the world, we aim to make a meaningful difference in the lives of our customers, our people and the world around us. We offer a highly dynamic, international work environment in which our employees thrive.

Your role is highly diverse and encompasses various responsibilities. Here are the key ones:

• Support day-to-day execution of Human Risk and Security Awareness program activities, including project coordination, documentation management, and stakeholder communication.
• Coordinate initiatives across HR, IT, Legal, Communications, Brand cybersecurity teams, and other internal partners to support effective program implementation.
• Maintain standard operating procedures, process documentation, evidence repositories, and materials required for audits or compliance reviews.

• Collect, analyze, and interpret data related to user behaviors and human risk indicators, such as phishing trends, training engagement, and access misuse patterns.
• Support root cause analysis for human-related cybersecurity events and document contributing behavioral factors.
• Help design and evaluate targeted interventions to influence safe behaviors and reduce risk exposure.
• Build or maintain dashboards, KPIs, and reporting that measure human-risk trends and program effectiveness.

• Analyze simulation results, segment data, and assist in developing follow-up actions to reduce susceptibility and improve reporting rates.

• Develop or adapt awareness materials such as emails, micro-learnings, intranet articles, infographics, and short-form content aligned to risk themes.
• Coordinate training and campaign delivery through enterprise communication channels and systems (e.g., LMS, intranet, SharePoint, Teams).
• Provide operational support for the Security Champions program, including onboarding resources, communications, engagement activities, and metrics.
• Incorporate insights from Human Risk analysis into new or updated awareness and training content.
• Track awareness campaign metrics and support A/B testing to improve engagement and effectiveness.

• Support alignment of program activities with regulatory and policy obligations (e.g., ISO 27001, GDPR, PCI, HIPAA, NIS2).
• Assist with regular program reviews, reporting cycles, roadmaps, and operational improvements.
• Contribute to the management and maintenance of program-related tools and platforms.

Aside from what we ask of you in this role, we also have a great deal to offer you: plenty of growth opportunities…