Technology Support Technician Ii
Job in
Salisbury, Rowan County, North Carolina, 28145, USA
Listed on 2026-04-22
Listing for:
Public School of North Carolina
Full Time
position Listed on 2026-04-22
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
Technology Support Technician II
Reports to:
Technology Support Supervisor
Purpose:
The Technology Support Technician Level 2 provides hardware and software support to users, managing technology systems within the district. This includes being the point person for one of the following systems: VOIP, Promethean and Classroom Displays, District Cell Phones, New Staff Device Deployment, and Board of Education Live Streaming. This position encompasses all the responsibilities of a Technology Support Technician Level 1, in addition to these specialized duties.
The Technician Level 2 also assists in training other technicians on these systems. Excellent customer service and effective communication with users are essential.
Qualifcations
* Associate degree in computer science or an IT-related field from an appropriately accredited institution; or High school or GED diploma and two years of experience in the ?eld of technology related to the position's Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience.
* A+ certification
* Strong knowledge of computers and related
* General knowledge of components of local area
* Ability to communicate effectively with all levels of technology
* Ability to use problem-solving skills to resolve issues and recognize when to refer complex problems to higher-level technical support.
* Strong knowledge of hardware and software
* Strong knowledge of presentation equipment such as TVs, interactive boards, and
* General knowledge of A/V
Knowledge, Skills, and Abilities
* Pro?cient in using MDM tools like Moysle to manage and secure
* Ability to diagnose and resolve complex network issues, including LAN/WAN problems and advanced VOIP functionality.
* Knowledge of interactive panels like Clear Touch and Promethean, including setup, calibration, and basic
* Experience in deploying new technologies and system
* Knowledge of group policy, DNS, and
* Proficiency in managing and troubleshooting applications and device connectivity issues.
* Understanding of security awareness best
* Familiarity with OS installation and
* Experience with virus and malware
* Ability to handle user account management, password resets, and MFA
* Familiarity with GSX and other third-party companies for processing device
* Ability to work independently and as part of a
* Profciency in managing MS365 support and email configuration.
* Familiarity with Adobe Signature
Key Duties and Responsibilities
* Manage and be the point person for one of the following systems: VOIP, Promethean and Classroom Displays, District Cell Phones, New Staff Device Deployment, or Board of Education Live
* Provide advanced assessment, triage, documentation, and resolution of incidents and requests related to MDM.
* Assist with the installation, repair, and upgrade of hardware, software, and related
* Use a ticket tracking system to manage daily work orders and provide detailed documentation of repairs and actions taken.
* Use an inventory system to track technology-related
* Assist with the con?guration and installation of network equipment such as cabling, switches, access points, and other related peripherals under supervision.
* Assist users with accessing computers, networks, and
* Escalate complex problems to higher-level technical
* Provide timely and effective resolution of
* Perform system updates on
* Reset accounts for staff and assist in setting up MFA and other security
* Maintain accurate records of installations, repairs, and
* Manage account control (deactivate/reactivate) and password
* Participate in professional development
* Work closely with ITFs to ensure technology aligns with instructional
* Installation and removal of APs, switches,
* Support classroom technology setup and maintenance (Apple
TVs, projectors, interactive whiteboards).
* Provide peripheral device support and printer setup/troubleshooting.
* Support board meetings with technology
* Handle projector/interactive whiteboard
* Maintain pro?ciency in security awareness and best
* Perform password management and active directory
* Other duties as assigned
Term of Employment: 12 months
Salary
Schedule:
Classified Salary Schedule, Grade N
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