Analyst IV Business Systems - Manhattan

The Solutions Delivery Analyst IV role is designed to serve as a lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large‑size IT initiatives in partnership with the business driving value for Ahold Delhaize USA & its brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third‑level production support, engage with engineers as needed, follow up to ensure all business services are operationally stable, monitor supplier performance and execution.

The Analyst will make long‑term recommendations for operational improvements and oversee implementation of those recommendations to improve overall system stability for identified functional areas, including application patch management and continuous improvement expectations.

Applicants must be currently authorized to work in the United States on a full‑time basis.

Our flexible/hybrid work schedule includes 3 in‑person days at one of our core locations. Our core office locations include Salisbury, NC, Quincy, MA, and Mauldin, SC.

• Lead Technical SME for WMS systems, services and applications ranging from simple to most complex for an identified functional area.
• Coaches and mentors other members of the functional area to increase overall technical knowledge within the organization.
• Responsible for leading primarily mid to large‑scale projects, including:
  • Assisting the PMO in resource management allocation and budget management associated with assigned project delivery.
  • Translating business needs identified by either the business and/or production owners into agile stories or waterfall business requirements.
  • Partnering with Solution Engineers to build out technical specifications that deliver on identified business requirements and outcomes.
  • Working with the business and Quality Assurance to build out test cases/matrices that ensure proper testing of solutions prior to production deployment.
  • Executing assigned tasks during System Integration Testing, recording passed test cases, providing detailed documentation on failed tests and re‑executing tests as needed.
  • Working with Solution Engineers on failed test cases and any changes to technical specifications needed to meet solution outcomes.
  • In partnership with Service Delivery completing RUN Book Documentation and preparing for production support turnover.
  • Participating in Solution Implementation & Post‑Production Hyper‑Care Support.
• Responsible for and driving all third‑level technical support for applications and systems services for a specified functional area.
• Technical Support SME for the identified service or application, serving as the technical resolver and knowledge provider and mentoring lower‑level Analysts.
• Accountable for supplier performance to deliver on technical support needs and service level expectations, managing support relationships for mid to large‑size software suppliers.
• Engaging with Engineers and Product Teams to ensure operational support needs are met and handling all technical engagement with senior SMEs and suppliers.
• Leading root cause analysis on complex issues and recommending and implementing opportunities for continuous performance improvement of systems, including through suppliers.
• Partnering with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine operational changes for services/applications within established standards.
• Leading efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams.
• Responsible for driving end‑to‑end proactive improvement through monitoring tools integration, continuous improvement activities, and reporting on service availability.
• Ensuring operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution, including during off‑hours, weekends, and holidays as needed.

• Bachelor's degree in computer science,…