Senior Manager, Technology Governance

Category/Area of Expertise: IT & Technology
Job Requisition: 500590
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: OCIO - Budget & Financial Mgmt (5175549)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, supports five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford, and Stop & Shop – through a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E‑commerce, Technology and more.

Technology governance is a critical enabler of how we operate, scale, and manage risk across our IT organization. This Senior Manager role leads core components of the governance program—policy and process management, second‑line monitoring, and audit work streams—to translate enterprise governance direction into actionable, scalable practices that keep teams moving efficiently.

• Own and manage the policy and process portfolio for assigned domains, including drafting, approvals, exception management, and annual attestations.
• Lead second‑line monitoring for key controls, coordinating evidence collection, sampling, and testing while providing independent, constructive challenge to first‑line teams.
• Manage audit engagements end‑to‑end for assigned areas, including readiness, walkthroughs, controls mapping, findings tracking, and remediation support.
• Operate or co‑lead governance forums (e.g., Change, Architecture, Data guardrails), ensuring adherence to standards and visibility to exceptions.
• Maintain and continuously improve governance knowledge assets (playbooks, SOPs, FAQs, decision logs), ensuring version control and accessibility.
• Develop and deliver KPI and KRI reporting, analyze trends, and recommend actions to strengthen governance effectiveness.
• Drive continuous improvement across governance processes, tools, and technologies to increase efficiency and adoption.
• Partner with Technology and business leadership to align governance practices with roadmaps, priorities, and planning processes.
• Ensure alignment with regulatory and internal requirements, reinforcing a security‑first and compliance‑minded culture.
• Manage budgets, vendor partnerships, and tools that support governance, risk, and knowledge management capabilities.
• Build, develop, and lead a high‑performing team, fostering engagement, accountability, and strong delivery across initiatives.
• Invest in talent development and succession planning, supporting career growth and leadership readiness within the team.

• 10+ years of progressive technology experience with a track record in governance, risk, audit, or related areas.
• 3+ years of leadership experience, including mentoring, coaching, or managing team members in complex environments.
• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Strong financial acumen, problem‑solving, and decision‑making skills.
• Ability to influence and collaborate across teams, with strong communication and stakeholder management skills.
• Proven ability to lead and deliver outcomes on complex, cross‑functional initiatives.
• Experience translating business objectives into effective governance and risk management practices.
• Working knowledge of control design and testing, audit life cycles, exception management, and governance processes.
• Familiarity with GRC and/or knowledge management platforms.

• Master's degree in a relevant discipline.
• Certifications in IT service management, process improvement, or risk/governance (e.g., ITIL, Six Sigma, CISA, CRISC).
• Experience supporting enterprise architecture, cloud, or cybersecurity initiatives.
• Background in large‑scale, complex organizations or transformations.
• Familiarity with platforms such as Service Now GRC/IRM, Archer, or similar tools.
• Experience operating in retail or similarly distributed, customer‑centric environments.

Applicants must be currently authorized to work in the United States on a full‑time basis.

Our flexible/hybrid work schedule includes 3 in‑person days at one of our core locations and 2 remote days. Our core office location for this role is Salisbury, NC.