Analyst IV Business Systems - Manhattan

Category/Area of Expertise: IT & Technology

Job Requisition: 459102

Address: USA-NC-Salisbury-2085 Harrison Road

Store Code: Distribution & Transportation (5159008)

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations. Our core office locations include Salisbury, NC, Quincy, MA, and Mauldin, SC.

Applicants must be currently authorized to work in the United States on a full‑time basis.

• Lead Technical SME for WMS systems, services and applications ranging from simple to most complex for an identified functional area.
• Coaches and mentors other members of the functional area to increase overall technical knowledge within the organization.
• Responsible for leading primarily mid to large‑scale projects including driving the below listed activities:
  • Assist the PMO in resource management allocation and budget management associated with assigned project delivery.
  • Translating business needs identified by either the business and/or production owners into either agile stories or waterfall business requirements.
  • Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes.
  • Works with the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment.
  • Execute assigned tasks during System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re‑execute tests as needed.
  • Work with Solution Engineers on failed test cases and any changes to technical specifications needed to meet solution outcomes.
  • In partnership with Service Delivery complete RUN Book Documentation and prepare for production support turnover.
  • Participate in Solution Implementation & Post Production Hyper Care Support.
• Responsible for and drives all third level technical support for application and systems services for a specifical functional area.
• Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower‑level Solution Delivery Analysts on a frequent basis.
• Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large‑size software supplier relationships.
• Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with senior SMEs and suppliers.
• Leads root cause analysis on complex issues and recommends and implements opportunities for continuous performance improvement of systems including through suppliers.
• Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine Operational changes for the services/applications within established standards.
• Leads effort to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams.
• Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability.
• Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off‑hours, weekends, and holidays as needed.

• Bachelor's degree in computer science, CIS or related (or equivalent related work experience).
• 5 or more years of equivalent experience in relevant job or field of technology.
• Strong experience working with WMS technologies (Manhattan preferred).
• Experience in an advanced role or technical capacity, leading teams directly or indirectly.
• Experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills.
• Master's the use professional concepts and functional expertise.
• Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required.
• Works on…