POS Technical Support Analyst

Retail POS Production Support / Systems Engineer

Location: Hybrid – Candidates near Mooresville, NC preferred

Work Arrangement: Hybrid; candidates must be willing to work onsite in Salisbury or Mooresville, NC a few times per week as needed

Job Type: 6-month contract with chance to extend

We are seeking a POS Analyst for 6-month contract with potential to extend. The POS Analyst serves as the technical subject matter expert (SME) for assigned systems, services, and applications supporting key business functions. This role is responsible for leading solution delivery activities for small to mid-sized IT initiatives, partnering closely with business stakeholders and technical teams to deliver value-driven technology solutions.

In addition to implementing new solutions, the POS Analyst provides advanced production support, manages software and hardware deployments, ensures operational stability of critical applications, supports supplier relationships, and drives continuous improvement initiatives. The individual will play a key role in supporting and enhancing Point-of-Sale (POS) hardware and software environments
, specifically NCR Store Line
, within a 24/7/365 retail environment.

• Serve as the technical SME for multiple assigned systems, services, and applications within a designated functional area.
• Lead and support small to mid-sized IT initiatives from requirements gathering through deployment and production support.
• Translate business needs into Agile user stories or Waterfall business requirements.
• Partner with Solution Engineers to develop technical specifications that align with business objectives.
• Collaborate with business stakeholders and Quality Assurance teams to develop test plans, test cases, and validation matrices.
• Execute System Integration Testing (SIT), document test results, track defects, and coordinate retesting efforts.
• Partner with engineers to resolve defects and refine technical solutions.
• Create and maintain Run Books and production support documentation.
• Participate in solution implementation activities and post-production hypercare support.

• Manage software and hardware deployments from planning through completion.
• Coordinate deployment schedules, deployment processes, and deployment validation activities.
• Build and maintain deployment packages supporting application and hardware updates.
• Lead deployment execution activities while coordinating with QA, Change Management, Infrastructure, and other IT partners.
• Independently manage multiple deployment efforts with minimal oversight.

• Provide second- and third-level application and systems support.
• Serve as the primary technical resolver and knowledge resource for supported services and applications.
• Ensure operational stability and performance of critical business services.
• Monitor application health, service availability, and support metrics.
• Lead root cause analysis efforts for complex issues and drive corrective actions.
• Coordinate with engineering teams, product teams, and vendors to resolve incidents and prevent recurring issues.
• Support operational needs in a 24/7/365 grocery retail environment, including occasional off-hours, weekends, and holiday support when necessary.
• Drive proactive service improvements through monitoring, reporting, and process optimization.
• Recommend and implement operational improvements to improve stability, performance, and supportability.
• Partner with Engineers, Developers, Product Teams, and Suppliers to identify integration opportunities and design enhancements.
• Support routine configuration changes and operational improvements following established standards.
• Manage application…