Delivery & Customer Experience Specialist

Overview

Join our team as a Delivery & Customer Experience Specialist, where you’ll deliver and set up furniture while creating a top-tier, white-glove customer experience. This role is key to ensuring every customer interaction ends on a high note.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Deliver, assemble, and set up furniture in customers’ homes
• Provide professional, customer-focused service at every stop
• Load, unload, and handle merchandise safely
• Assist with showroom displays and store support tasks
• Support warehouse operations and inventory handling
• Maintain delivery vehicles and follow safety procedures
• Field collections

• Customer-focused, professional, and dependable
• Ability to lift 10–100+ lbs and work in a fast-paced environment
• Basic mechanical skills (furniture assembly)
• Valid driver’s license with a good driving record
• Strong communication and teamwork skills
• Basic computer skills (bilingual is a plus)

You are the final touchpoint in the customer journey—your service directly impacts customer satisfaction, repeat business, and brand reputation.

The above-listed are a few of the duties and responsibilities associated with this position and are not intended to be a comprehensive list of all duties.