Property Manager

Description

This position is responsible for leading and directing all community operations. The Property Manager leads and motivates community team members to provide service to our residents and maintain a high level of resident satisfaction.

• Lead, direct and oversee all facets of the community to ensure quality services and a high degree of excellent customer satisfaction by Preston Communities standards and policies, while working within budgetary guidelines.
• Recruit, hire, on board, manage and provide performance feedback to employees to ensure community performance and adequate staffing.
• Train team members on proper leasing techniques and resident service.
• Ensure property performance is maintained—this includes walking the grounds to ensure product is show‑ready, walking all made‑ready apartments to inspect and ensure readiness for new residents.
• Tour visitors and guests (including prospects, owners, and guests from corporate) to show amenities, apartments, and community; may involve walking up hills and stairs.
• Conduct regular performance reviews and address associate concerns and employee relations issues.
• Conduct weekly meetings with leasing and maintenance teams.
• Develop and administer the community budget.
• Evaluate unit prices in accordance with the market and budgeted goals.
• Obtain bids for all contract services and oversee routine capital projects.
• Ensure that the on‑site team provides the highest level of service to residents: respond appropriately to resident concerns.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

College degree preferred. Minimum three (3) years in Property Management. Must have a strong customer service and leasing background. Professional designations are helpful but not required (ARM, NALP, CAM, CAPS, etc.).

Must have a valid driver’s license and vehicle insurance.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and manuals; ability to write routine reports, work orders, and correspondence; and ability to speak effectively before groups, customers, or employees of the organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and area using whole numbers, fractions, and decimals; calculate rates, ratios, and percentiles; and draw and interpret bar graphs.

Ability to use Microsoft Office products (Word, Excel, PowerPoint) and to grasp other software programs, with instruction, such as industry software (One Site).

Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Must be able to work with individuals in stressful situations due to the nature of a customer‑service environment, calmly work under pressure, and complete multiple tasks with competing deadlines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The employee is regularly required to sit; occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.

The employee must occasionally lift or move up to 25 pounds, walk the entire property (including climbing stairs), and use hands and fingers as needed to perform various tasks.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise levels in the work environment are usually moderately quiet and at a professional volume.