Lieutenant​/Telecommunications Manager

Position

Lieutenant/Telecommunications Manager

Livingstone Campus Police

Livingstone Camus Police/Public Safety Department

Vice President/Chief of Police

Lieutenant/Telecommunications Manager is a senior-level public safety leader responsible for the strategic direction, operational command, and continuous advancement of the College’s emergency communications Center and field public safety supervisors. This position is mission-critical to campus safety and serves as the central command authority for communications Team Lead/fields public safety supervisors, ensuring seamless coordination between telecommunications, sworn personnel, and external emergency response agencies.

This role enhances situational awareness, officer accountability, emergency preparedness, and real-time decision-making through the integration of advanced technology systems, highly trained personnel, and best-in class operational protocols. The Lieutenant/Telecommunications Manager serves as a key advisor to the Chief of Police and plays a vital role in driving innovation, strengthening compliance, and modernizing public safety operations across the institution.

The position requires a highly skilled, decisive, and forward-thinking leader with demonstrated expertise in emergency communications, operational leadership, and public safety technology systems and public safety officer’s experience.

The results you will deliver each day that matter most!

• Provide executive-leadership and oversight of telecommunications Team lead and field public safety supervisors.
• Ensure 24/7 operational readiness
  , staffing adequacy, and continuity of operations.
• Develop, implement, and continuously improve communications/field public safety supervisor’s protocols, polices, and standard operating procedures aligned with national best practices.
• Serve as the lead communications coordinator during emergencies, critical incidents, and campus-wide events in the communications center.
• Act as a strategic advisor to the Chief of Police on operational readiness, risk mitigation, and deployment strategies dealing with public safety.
• Lead command briefings and provide real-time situational intelligence.

• Directly supervise the Telecommunications Team Lead and Public Safety Supervisors and provide leadership, oversight, and accountability for supervisory staff within the public safety operations.
• Establish performance standards, conduct evaluations, and enforce accountability measures.
• Foster a high-performance culture through coaching, mentoring, and professional development.
• Address performance concerns and implement corrective or disciplinary actions in accordance with departmental policies and procedures.

• Coordinate and manage communications response during emergencies, including active threats, severe weather, medical incidents, and security breaches.
• Ensure accurate, timely, and effective communication between dispatch, field supervisors, and Chief of Police.
• Support and operate within the Incident Command Systems (ICS) framework.
• Lead after-action reviews and implement corrective strategies to improve response effectiveness.
• Ensure public safety readiness through training, drills, and emergency preparedness planning.

• Maintain comprehensive, real-time situational awareness across all campus operations dealing with public safety.
• Analyze operational and incidents data to identify trends, risks, and opportunities for improvement.
• Conduct on-site operational assessments and recommend enhancements to strengthen campus safety.

• Provide oversight of communications technology systems, including video surveillance and camera systems.
• Radio communications infrastructure
• Computer-Aided Dispatch (CAD) and records Management Systems (RMS)
• Mass notification systems (Regroup or equivalent platform)
• Collaborate with IT to ensure system reliability, cybersecurity and performance…