F&B Supervisor

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit
, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.

• Lead and supervise F&B operations to ensure exceptional service delivery.
• Support, train, and mentor team members across bar, restaurant, and events.
• Maintain compliance with food hygiene, health, and safety standards.
• Manage stock, ordering, and cost controls to optimise efficiency and revenue.
• Respond to guest feedback with professionalism, turning challenges into opportunities.

• Supervise F&B staff during service, providing clear direction and support.
• Train, coach, and mentor team members to develop skills and confidence.
• Lead team briefings to share priorities, promotions, and service standards.
• Handle guest concerns or feedback calmly and professionally.
• Foster a positive, team-focused environment where staff feel motivated and supported.
• Represent Brightstar’s values in every guest and colleague interaction.

• Ensure food and drinks are served to brand and presentation standards.
• Maintain a clean, hygienic, and safe environment across all F&B outlets.
• Monitor food safety and HACCP procedures, ensuring compliance at all times.
• Support menu development, promotions, and seasonal offerings in collaboration with chefs and managers.
• Conduct regular checks to ensure service areas are guest-ready at all times.
• Maintain clear communication between kitchen and service teams to ensure smooth operations.

• Manage stock control, ordering, and supplier communication.
• Reduce waste through efficient portioning and careful monitoring.
• Drive upselling and promotions to maximise revenue.
• Ensure accurate cash handling and till reconciliation.
• Support departmental financial goals by controlling costs and improving efficiency.
• Assist in planning and delivering events that support hotel profitability.

• Comply with food safety legislation, licensing, and company policies.
• Promote sustainable practices, including waste reduction and recycling.
• Report and address maintenance or safety issues promptly.
• Protect guest confidentiality and handle data responsibly.
• Treat all team members and guests with fairness and respect.
• Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
• Complete all E-learning and mandatory training within required time frames.

• Previous experience in an F&B supervisory role (restaurant, bar, or events). (Preferred)
• Strong knowledge of food and beverage service standards.
• Good understanding of food safety, HACCP, and licensing regulations.
• Excellent communication and leadership skills.
• Organised, proactive, and confident in decision-making.
• Able to work in a fast-paced environment while maintaining attention to detail.
• Flexible to work evenings, weekends, and public holidays.
• Comfortable handling guest concerns professionally and effectively.
• Familiarity with stock control systems, POS, and ordering processes.

The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list