Collections Specialist

Description

We are looking for a Collections Specialist to support account resolution efforts for a long-term opportunity based in Salt Lake City, Utah. This role focuses on managing both consumer and commercial collections while maintaining clear, detail-oriented communication with customers and internal teams. The ideal candidate brings practical experience in credit and billing follow-up, strong attention to detail, and confidence working with collection data in Excel.

Responsibilities:

- Contact customers regarding past-due balances and work toward timely payment resolution across consumer and commercial accounts.

- Review account status, payment activity, and credit information to determine appropriate collection actions.

- Maintain accurate documentation of collection efforts, customer communications, and account updates in internal records.

- Partner with billing and related teams to investigate disputes, clarify charges, and resolve outstanding account issues.

- Monitor aging reports and prioritize accounts that require immediate follow-up to reduce delinquency.

- Negotiate payment arrangements when appropriate while adhering to company guidelines and collection procedures.

- Prepare and update spreadsheets or reports in Microsoft Excel to track collection activity and account progress.

Requirements - At least 1 year of experience in collections, accounts receivable, credit, or a closely related function.

- Hands-on experience handling consumer and/or commercial collection accounts.

- Working knowledge of billing collection practices and standard account follow-up procedures.

- Ability to communicate professionally and effectively with customers in challenging payment situations.

- Proficiency with Microsoft Excel for tracking, organizing, and reviewing account information.

- Strong attention to detail with the ability to manage multiple accounts and deadlines.

- High school diploma or equivalent required.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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