Collections Specialist Job in Salt Lake City, UT

Collections Specialist

We are looking for a Collections Specialist to support account resolution efforts for a long-term opportunity based in Salt Lake City, Utah. This role focuses on managing both consumer and commercial collections while maintaining clear, detail-oriented communication with customers and internal teams. The ideal candidate brings practical experience in credit and billing follow-up, strong attention to detail, and confidence working with collection data in Excel.

Responsibilities:

• Contact customers regarding past-due balances and work toward timely payment resolution across consumer and commercial accounts.
• Review account status, payment activity, and credit information to determine appropriate collection actions.
• Maintain accurate documentation of collection efforts, customer communications, and account updates in internal records.
• Partner with billing and related teams to investigate disputes, clarify charges, and resolve outstanding account issues.
• Monitor aging reports and prioritize accounts that require immediate follow-up to reduce delinquency.
• Negotiate payment arrangements when appropriate while adhering to company guidelines and collection procedures.
• Prepare and update spreadsheets or reports in Microsoft Excel to track collection activity and account progress.