Program Support Assistant

Summary

The purpose of the position is to serve as a Program Assistant (PSA) for the nursing service. This role will help with the Transfer and Lodging Program at the VA Salt Lake City Health Care System (VASLCHCS). The PSA supports the Transfer and Lodging Center and Nursing Service activities throughout the health care system.

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 03/16/2026. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation - but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note:

Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized

Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS 05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: experience where you were responsible for providing administrative support; collecting - compiling and tracking data and information; processing documents and reports;

establishing - updating and maintaining office files and records; performing automation duties using such software applications such as word processing - spreadsheet - electronic mail - desktop publishing - calendar - database and/or graphics; answering telephones - referring visitors - and providing information. There is no educational substitution at this level Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g.

- Peace Corps - Ameri Corps) and other organizations (e.g.

- professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies - knowledge - and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience - including volunteer experience. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://(Use the "Apply for this Job" box below)..

• Duties include but are not limited to:
  Maintains daily functions of the Transfer & Lodging Center, determines eligibility for Veterans and coordinates with contracted vendors and hotels to reserve lodging for the Veteran's stay.
• Manages high volume calls from Veterans, families, and clinical staff; updates Veteran demographic information and registers new Veterans.
• Receives requests and processes consults for lodging accommodations for Veterans coming for outpatient appointments or admissions; assists with lodging arrangements for Veterans discharging from the hospital through the hospital, Fisher House, and the RV lot.
• Resolves minor issues related to the hotel, RV Lot, and Veteran complaints, and keeps the Float Pool Nurse Manager informed.
• Monitors contracted vendors for adherence to contract provisions and customer service.
• Documents problems and complaints, investigates, and reports to supervisor.
• Reviews hotel invoices monthly, checks for accuracies and discrepancies, and corresponds with hotel management group and VA lodging management.
• Verifies accuracy, reports discrepancies, approves…