Academic Program Support Specialist

40 hours per week during regular office hours;
Monday-Friday 8 am to 5 pm

VP Area

VP Area Academic Affairs

Department

Department 00295 - Office of Admissions

Location

Location Campus

City

City Salt Lake City, UT

Type of Recruitment

Type of Recruitment External Posting

Pay Rate Range

Pay Rate Range 16.50 per hour

Close Date

Close Date 05/11/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

The Office of Admissions is currently hiring a Residency Evaluator to support students as they apply for the in-state tuition rate. The Residency Division of Admissions works with incoming and current students, as well as their families, to educate them about residency requirements (set by a combination of state law and university policy) and collect evidence that requirements have been met.

Our evaluators need to have strong communication skills as well as high attention to detail. They are knowledgeable about policy and procedure while also exercising creative problem solving.

This position requires employees to work on campus 5 days/week for their first 90 days. At that point, with supervisor approval, employees will have the option to work 3 days/week remotely and 2 days/week on campus (i.e., “hybrid”).

While working remotely:

Evaluators process residency applications from students changing their status from non-resident to resident for tuition purposes. They will prepare, verify, and enter data into computerized student information systems. They will respond to applicant emails regarding their application daily from their email inbox. They will manage student university records by performing clerical activities to maintain student files.

While working in-office:

Evaluators will be responsible for providing general student support for prospective and current students regarding their residency for tuition purposes at the University of Utah. This will involve general knowledge of residency policies, procedures and deadlines along with familiarity with other campus departments and resources. This position provides the second level of escalated assistance to customer service needs, one level above the generalized service that clerks are responsible to provide, and one level below the conflict de‑escalation that the supervisors are responsible to provide.

The employee will answer more detail‑specific and complicated phone calls from students, family members and department representatives, providing answers to questions that need some time to answer and some higher‑level investigation, as opposed to general answers that the clerks provide. They will provide general support at the office walk‑up window, assisting students with residency queries in person. This position is responsible to lead regular Zoom question and answer sessions with students and parents to answer general questions;

they lead these discussions in coordination with a student clerk, who takes minutes and provides copies of resources. In addition, they will provide a level of email support, answering higher‑level and/or escalated questions within the residency inbox. Employees will collaborate with other staff to provide answers and support for more detailed student queries and may be asked to assist with other internal departmental questions.

Responsibilities

• Learn the University of Utah’s policies regarding residency for tuition purposes.
• Conduct evaluations to ensure that all eligible students are approved for in‑state tuition.
• Provide detail‑specific email support through the general residency inbox
  • Reply to email inquiries about the status of applicants’ applications that are assigned to this employee’s work queue.
• Upload documents into the applicants’ files as needed for the evaluation.
• Answer telephone queries relating to in‑state tuition residency and provide detail‑specific student and department support.
• Provide in‑person support to students visiting the office walk‑up window.
• Collaborate with in‑state tuition residency staff to provide detailed student support when needed.
• Attend all‑staff training sessions and area meetings as instructed by supervisor.
• Provide thorough customer service by troubleshooting unique issues and connecting…