Seasonal Scheduling Coordinator, SLC

Our people make all the difference in our success.

LD manages all things Field Staff:
Recruiting, hiring, training, onboarding, offboarding, Field Staff pay, scheduling, performance management, mentor program, returning Field Staff training, Field Staff communication, support etc. We’re passionate about people, our quality, and creating an environment where Field Staff feel valued and inspired to grow. The Scheduling team plays a key role in supporting this mission by ensuring trips operate with the highest possible quality and our Field Staff feel satisfaction with their schedules.

So, we must ask:
Are you passionate about our Backroads community? Do you want to have a direct impact on our culture and quality? Do you want to make a difference in our Field Staff’s experience? Do you enjoy helping others? Do you want to contribute to Backroads at a higher level, learn more about the “business side” of things, grow professionally (and personally) and elevate your leadership working with multiple departments?

We are hiring Seasonal Scheduling Coordinators for the 2027 season to assist with the scheduling of Trip Leaders, TPS, and our vans/trailers. Roles can be based in either SLC, Pernes, or Utrecht. Ideal Timeline:
January 15-October 15*. This timing can be flexible! We can negotiate this based on your goals if you are a leader/TPS.

Note:

this role doesn’t allow for the ability to work in the Field from April-September.

• Operations Scheduling Build, maintain and audit unit schedules (and occasionally Field Staff schedules) for efficiencies and optimal guest experience
• Schedule unit (van’s and trailers) loads, drives, unloads, end of season maintenance to move equipment as efficiently as possible
• Unit consolidation — track unit moves and ensure newly moved units are lining up to their new schedule, accounting for newly added private trips, Rendezvous trips, etc.
• Work with Operations managers to make sure all are aligned on unit consolidation, special needs, etc.
• Own all scheduling-related communication with Operations
• Provide keen logistics support, while also supporting our ethic of communicating with all field staff with kindness, intentionality and transparency
• Field Staff Scheduling Partner with other Schedulers to own the Field Staff Scheduling process
• Assign leaders to trips following the guidelines and parameters that are in place to guide your decision‑making, considering carryover, language skills, depth of experience and preferences
• Partner and meet with assigned Regional Managers (RM’s) to review their regions’ schedules Schedule Field Staff on drives, FAMs, travel days, trainings, etc.
• Work with Scheduling team to review and audit the schedule before publishing each month
• Answer Field Staff questions via email using a clear, kind, educational, direct, and empathetic tone
• Update schedules to account for enrollment changes, trip cancellations/additions, unit changes or changes in leader availability
• Run and understand audits to monitor all changes to the schedule
• Problem-solve to cover dropped schedules, using the set parameters
• Communicate schedule changes via ATLAS and email to field staff, applicable office staff, and RLs/RDs

• The ideal candidate has Trip Leader or TPS experience
• They have superb organizational skills and enjoy solving puzzles, especially in the midst of urgent situations
• The ideal candidate also recognizes the impact this role has on communicating with the Field, creating a positive understanding of Scheduling, and being an ambassador of Backroads
• Detail-oriented, analytical, enjoys solving problems
• Must be able to self-direct, work independently and work effectively as part of a team
• Backroads experience! Any amount…