Assistant Director for Communications & Outreach Services

Job Summary

The position is responsible for leading and coordinating communications and outreach activities for the office, as well as providing assistance with processing and service areas of the office. Duties may include supervision of permanent and/or temporary staff members.

• Designs, delivers, and refines outreach events and programming to ensure students, families, and colleagues are appropriately and sufficiently aware and informed of the types and sources of funding opportunities
• Uses training lens and consumer information lens for the design, content, and delivery of outreach events
• Collaborates effectively with campus partners for outreach events, including our office representation at other offices' outreach events as well as other offices' representation at our office outreach events
• Ensures outreach events are scheduled/planned well, and delivered with complete, accurate, timely, and informative content

• Effectively supervises team of permanent and temporary staff who respond to application and program inquiries in a timely, accurately, and inclusive manner, and support the work of the office.
• Maintains and updates office website ensuring content is informative, succinct, accurate, logically presented, navigable, consumable, and inclusive;
  Provides technical and operational support for office website
• Establishes, monitors, and maintains communications calendar/plan in consultation with fellow managers
• Establishes guidelines for outgoing office communications to ensure they are consistent, accurate, complete/thorough, succinct, inclusive, and effective
• Serves as lead for developing communication content generated by system operations
• Develops and maintains annual calendar of planned and strategic office communications
• Serves as liaison to marketing and communications teams within the university
• Communicates to the public using an effective, approved social media strategy
• Follows established protocol in media contacts
• Ensures consumer information disclosures are accurate, compliant, consumable, and timely
• Collaboratively establishes and manages schedule to ensure office inquiries are fielded in a timely and effective manner; schedule and inquiries led by daily team of Managers on Duty
• Uses training lens and consumer information lens for the design, content, and delivery of office communications

• Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in order to serve well the students and the institution
• Ensures area policies and procedures are current and accurate;
• Provides clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies
• Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public
• Maintains access to and a working knowledge of relevant internal and external systems

• Effectively advances processing and service workloads including delivery of services and processing according to scheduled and ad-hoc calendaring; adjusts accordingly in collaboration with fellow managers to ensure balanced, timely, accurate, well-documented, equitable, and inclusive services and processing within benchmarks established by Executive Director
• Serves as a partner in monitoring and assuring that overall office operations are functional, accessible, efficient, compliant,…