Assistant Director for Communications

Assistant Director for Communications & Outreach Services

Job Summary

The position is responsible for leading and coordinating communications and outreach activities for the office, as well as providing assistance with processing and service areas of theoffice. Duties may include supervision of permanent and/or temporary staff members.

• Designs, delivers, and refines outreach events and programming to ensure students, families, and colleagues are appropriately and sufficiently aware and informed of the types and sources of funding opportunities
• Uses training lens and consumer information lens for thedesign, content, and delivery of outreach events
• Collaborates effectively with campus partners for outreach events, including our office representation at other offices'outreach events as well as other offices' representation at ouroffice outreach events
• Ensures outreach events are scheduled/planned well, and delivered with complete, accurate, timely, and informative content

• Effectively supervises team of permanent and temporary staffwho respond to application and program inquiries in a timely,accurately, and inclusive manner, and support the work of theoffice.
• Maintains and updates office website ensuring content is informative, succinct, accurate, logically presented, navigable,consumable, and inclusive;
  Provides technical and operational support for office website
• Establishes, monitors, and maintains communications calendar/plan in consultation with fellow managers
• Establishes guidelines for outgoing office communications toensure they are consistent, accurate, complete/thorough, succinct,inclusive, and effective
• Serves as lead for developing communication content generated by system operations
• Develops and maintains annual calendar of planned and strategic office communications
• Serves as liaison to marketing and communications teams withinthe university
• Communicates to the public using an effective, approved social media strategy
• Follows established protocol in media contacts
• Ensures consumer information disclosures are accurate,compliant, consumable, and timely
• Collaboratively establishes and manages schedule to ensure office inquiries are fielded in a timely and effective manner;schedule and inquiries led by daily team of Managers on Duty
• Uses training lens and consumer information lens for thedesign, content, and delivery of office communications

• Actively participates in professional meetings, conferences,and workshops; meets and communicates clearly with colleagues insimilar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in orderto serve well the students and the institution
• Ensures area policies and procedures are current and accurate;
• Provides clear and accurate documentation of transactions,conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations,statutes, and/or policies
• Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of thepublic
• Maintains access to and a working knowledge of relevant internal and external systems

• Effectively advances processing and service workloads including delivery of services and processing according to scheduled andad-hoc calendaring; adjusts accordingly in collaboration withfellow managers to ensure balanced, timely, accurate,well-documented, equitable, and inclusive services and processing within benchmarks established by Executive Director
• Serves as a partner in monitoring and assuring that overall office operations are functional, accessible, efficient, compliant,inclusive, and free of conflicts of interest
• Maintains a current detailed timeline and status of all ongoing and anticipated projects/tasks for the area, and keeps fellow senior managers apprised on a schedule established by the Executive Director
• Follows established timelines/calendars for projects/tasks
• Effectively supervises and manages staff providing communications, outreach, and services
• Professionally addresses and works toward resolution of complexor novel situations encountered
• Facilitates cooperative and collaborative community and institutional relationships.
• Prepares and implements appropriate changes in policies,procedures, regulations, and technologies
• As needed, serves on and/or oversees various office committees,which may include…