Front Desk Specialist​/Recepcionista Bilingüe; English​/Spanish

The Front Desk Specialist role is that of first-contact customer service and support. This position performs standard receptionist and office maintenance protocols. We are looking for part-time and full-time positions.

• Greeting clients and visitors with a positive, warm, helpful attitude.
• Answering, forwarding, and screening phone calls in a professional manner.
• Assisting clients with virtual video call practices.
• Registering clients for classes and workshops.
• Announcing clients as necessary and assisting them in finding their way around the office.
• Provide de-escalation to heightened clients.
• Responding to concerns from clients or other stakeholders and escalating to supervisor when necessary.
• Assisting with a variety of administrative tasks including, but not limited to, copying, faxing, taking notes and assisting in making Center plans.
• Preparing meeting and training rooms for classes and workshops.
• Assisting colleagues with administrative tasks and other duties as needed.
• Sorting and distributing mail.
• Maintaining basic cleanliness in the Center, including a clean and clutter free front desk and ensuring proper client privacy.

• Fluency in English and Spanish required.
• 1-2 Years prior experience as a receptionist or in related field preferred but not required.
• Consistent, professional dress and manner.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Experience with administrative and clerical procedures.
• Able to contribute positively as part of a team, helping with various tasks as required.

The Front Desk Specialist will work standard business hours as needed to address the operational needs of the Center's front desk and will often work standard business hours. As requested, the Front Desk Specialist may work evenings and weekends to accommodate activities such as Board meetings and Center involvement at community events.