Catering Operations Manager

Sifted was founded in 2015 by Kimberly Lexow and Jess Legge with a bold vision — to reimagine office food as an experience rooted in hospitality, sustainability, and intentionality .

What began as a modern take on workplace meals quickly evolved into a nationwide food platform that supports culture, community, and carbon‑conscious choices across hundreds of companies.

We’re not a caterer — we’re a workplace food partner .

Our team is our secret sauce — a mix of hospitality pros, culinary experts, technologists, and innovators redefining what it means to build meaningful, stable, and opportunity‑filled careers in hospitality .

At Sifted, people stay, grow, and thrive — our team members remain with us three times longer than the industry average
.

We offer flexibility, generous perks, and room to grow — hiring builders, operators, creatives, and craftspeople who care about making work (and workplaces) better.

At Sifted, our team culture mirrors the experiences we design for our clients:

• Creative Freedom: Everyone contributes ideas and shapes the future of our service.
• Hospitality‑Driven: No matter your role, you’re in service to someone — and that matters.
• Career Growth: We invest in internal mobility, mentorship, and hands‑on learning.
• People First: We support flexible work, celebrate wins, and lead with empathy.
• Real Impact: Every day, your work reduces waste, improves lives, and connects people through food.

If you’re passionate about great food, great people, and great purpose — we’d love to meet you.

Sifted is seeking a Catering Operations Manager to live and breathe the Sifted brand, be a champion for our Rail‑Based Culinary & Logistics Program, ensuring all meals are prepared, packaged, labeled, and loaded according to airline‑style standards and client specifications.

Our Catering Operations Manager is operationally oriented, takes a white‑glove approach to account management, and is a natural leader who inspires others into action. Serve as the primary point of contact to the client, fostering a long‑term relationship built on trust and consistent communication. Coordinate communication and logistics between Denver and Salt Lake City production teams, maintaining seamless communication, documentation, and consistency across markets.

Will require travel as‑needed.

Shifts vary and will adjust based on production timelines and service demands. Candidates must be available for a rotating schedule that may include nights, weekends, and certain peak‑season holidays.

• Manage production schedules, packout timelines, and delivery loading processes to ensure 100% OTIF (On‑Time, In‑Full) delivery for every departure.
• Maintain strict adherence to culinary guidelines, portioning standards, allergen protocols, and quality assurance benchmarks established by the culinary leadership team.
• Implement and enforce best practices to streamline operational processes and maintain high standards of service.
• Own day‑of‑service oversight, including cold‑chain compliance, packaging audits, labeling accuracy, and the final sign‑off of all outbound product.
• Lead operational planning for menu changes, seasonal updates, and new item onboarding — including documentation, testing, plating guides, and SOP adjustments.
• Build and maintain strong, professional relationships with client partners, ensuring clear communication, aligned expectations, and swift response to operational feedback.
• Train, coach, and develop operations staff and leads, reinforcing Sifted’s standards of excellence, safety practices, and service consistency.
• Analyze operational performance data, identify trends or gaps, and recommend improvements to reduce waste, and strengthen service reliability.
• Support all QA audits, client reviews, and monthly performance reporting with accurate data and well‑documented processes.
• Uphold Sifted’s brand standards and operational rigor by ensuring all SOPs, packaging guides, and workflows are followed, updated, and communicated consistently across teams.
• Travel as‑needed; shifts vary and will adjust based on production timelines and service demands. Candidates must be available for a rotating schedule…