Guest Reservations and Partner Manager

Antarctic Logistics & Expeditions (ALE) is the most experienced deep‑field operator in Antarctica, delivering world‑class guided experiences, air support, and logistical expertise for governments, independent expeditions, and adventurous travelers from around the globe. As demand for polar travel accelerates, guests and partners expect seamless, high‑touch service from their very first inquiry to their arrival at Union Glacier. To meet that momentum, we're searching for a Guest Reservation & Travel Partner Manager who thrives in a fast‑paced, multicultural environment-someone who understands the travel agency ecosystem, can nurture global partner relationships, and can turn complex expedition logistics into smooth, unforgettable guest journeys.

With year‑round operations in Salt Lake City and seasonal hubs in Punta Arenas, Chile and Antarctica, ALE offers a rare opportunity to shape the future of expedition travel at the highest level.

The Guest Reservations & Travel Partner Manager plays a central role in ensuring the seamless delivery of ALE's expeditions and guest experiences in Union Glacier, Antarctica. This position bridges sales administration, partner coordination, overseeing both expeditions sold through Guide Companies, Agents, and the Expedition Manager, as well as direct guest bookings generated through ALE's marketing and social media channels.

In addition to managing bookings and guest documentation, the Guest Reservations Manager oversees database accuracy, sales related financial activities, government contract requirements, and efficient support across the organization.

• Strategic Planning & Communication
• Client & Partner Relations

• Oversee the seasonal operations within the databases (flights, experiences, packages, inventories).
• Monitor accuracy of Database and DCS System

• Bachelor's degree in business administration, management, marketing or equivalent experience.
• Ten (10) years of experience in adventure tourism, sales administration, or operations management preferred.
• Minimum of seven (7) years of progressive management experience, leading cross‑functional teams.
• Proven track record of supporting revenue growth through effective sales administration, partner coordination, and guest booking management.
• Understanding of market dynamics, customer expectations, and regulatory requirements
• Experience in forecasting, budgeting, and aligning sales with operational capacity
• Strong problem‑solving and decision‑making background
• Advanced proficiency in Excel (pivot tables, formulas, reporting) and database.
• Intermediate level ability with MS Office, Word, PowerPoint, and project management software
• Ability to travel to our office in Chile and Antarctic operation in Union Glacier.

We offer a competitive wage with bonus potential

Benefits include Medical, Vision & Dental Insurance, Term Life Insurance, Short‑Term Disability & Long‑Term Disability, Flexible Savings Account, Paid Vacation & Sick Leave, Paid Holidays.