Customer Success Technician

What will you do in this role?

As a Customer Success Technician in our Utah Communities, you will manage the back‑end construction activities while interacting with customers, trade partners, municipalities, and other Oakwood associates to deliver a high‑quality home.

• Assist the front‑end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even‑flow production.
• Conduct demonstration and verification walkthroughs with customers before closing.
• Deliver all homes with zero defects at the time of closing.
• Coordinate and manage trade partners to deliver high‑quality homes while meeting budgets.
• Conduct daily inspections of every home to ensure the work is completed to Oakwood’s specifications, and the job site is ready for the following trade partner.
• Coordinate with the Community Teams and Support Center to maintain accurate records.
• Coordinate with Customer Care Associates to ensure homeowner issues are quickly resolved.
• Call and walk required inspections.
• Create and manage multiple punch lists.
• Maintain a clean job site for trade partners, customers, and municipalities.
• Cross‑train with other associates to learn new skills needed for advancement.
• Take responsibility for the job site when other managers are absent.
• Perform related projects as assigned.
• Maintain compliance with all company policies and procedures.

• Desire to learn about the residential construction industry.
• Excellent organization and project management skills.
• Excellent ability to multi‑task, strong attention to detail, effectiveness at prioritization, and very adaptable.
• Good verbal and written communication skills, including communication with internal and external customers.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to hold oneself accountable and possess a high degree of self‑awareness.
• Valid driver’s license and reliable vehicle.
• Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, local standards.
• Know and understand the Core Values and adhere to all company policies and procedures.
• Must be willing to participate in a rotational emergency on‑call schedule that includes some nights and weekends.
• Other duties as assigned.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual in‑person attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Must be able to lift and carry up to 25 pounds.
• Must be able to talk, listen and speak clearly.

Comprehensive benefits packages include Medical, Dental, Vision, FSA accounts, 401(k), Life Insurance, Short Term Disability, Long Term Disability, and EAP. Time off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave. Other perks:
Home purchase discount, Tuition Reimbursement.

$55,000 to $62,000 per annum. All benefits are subject to qualification and hire dates. The position is eligible for additional performance bonus opportunities.

Oakwood Homes is an Equal Employment Opportunity Employer and does not make employment decisions based on sex, including gender identity and pregnancy, color, race, religion, national origin, or age of 40 and older.